Elizabeth Gulley
Pueblo West,CO
Summary
Driven Sales Associate with a proven track record at Midas, adept in exceptional customer service and problem-solving. Skilled in multitasking and teamwork, I excel in high-stress situations, ensuring customer satisfaction and repeat business. Excellent communication enhancing team efficiency and achieving significant improvements in client relations and process optimization.
Overview
4
4
years of professional experience
Work History
Service Advisor/Assistant Manager
Midas Auto Service Experts
Pueblo, CO
09.2024 - Current
- Coordinated customer service initiatives to enhance client satisfaction and retention.
- Assisted in diagnosing vehicle issues, facilitating accurate service recommendations for clients.
- Supported service advisors in processing work orders, ensuring timely completion of automotive services.
- Managed scheduling of appointments, optimizing workflow efficiency within high-demand periods.
- Collaborated with technicians to relay customer concerns and prioritize repairs effectively.
- Implemented follow-up procedures with customers post-service, fostering long-term relationships and loyalty.
- Tracked repair order progress, expediting completion times and improving shop throughput rates.
- Evaluated customer feedback to identify areas for improvement, contributing to enhanced service delivery protocols.
- Maintained organized records of customer interactions, contributing to improved customer relationship management.
- Assisted in increasing service department efficiency by streamlining appointment scheduling processes.
- Coordinated effectively with technicians to ensure timely completion of repairs and maintenance services.
- Provided exceptional customer service, leading to an increase in repeat business and referrals.
- Developed strong relationships with vendors through transparent negotiations resulting in better pricing deals on parts orders.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Sales Associate
Big O Tires
Pueblo, CO
08.2022 - Current
- Organized parts orders and return orders,AP vouchers, customer tire orders, stock tire orders and received stock orders.
- Handled cash, check and credit card transactions efficiently including all end of day processes and bank deposits.
- Built relationships with customers facilitating repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations, defusing escalating issues and saving customer relationships.
- Prioritizing repair work schedule to maximize personnel’s abilities with the maximum possible end of day cashout of clients vehicles while taking into consideration the clients time line.
- Facilitating the scheduling of client appointments, managing client expectations, timelines, updating them in a timely manner through each step of the process.
- Making sure all clients have approved repairs and have updated pricing throughout the process.
- Training of new associates in the sales procedures and policies of the company
Education
Secretarial And Bookkeeping - Secretarial And Bookkeeping
Katherine Gibbs
New York, NYAesthetician - Aesthetics
Christine Valmy International School For Esthetics, Skin Care & Makeup
New York, NYSkills
Exceptional customer service
Teamwork and Collaboration
Time Management
Problem-solving skills
Multi-tasking strength
Problem-Solving
Excellent people skills
Reliable
Goal-Oriented
Conflict Resolution
Store Opening and Closing
Accomplishments
- Won Top Salesman of the year for the 600,000k Club 2025 at Midas (actual sales 640k)
- Won Midas International Award for Customer Excellence 2025
Timeline
Service Advisor/Assistant Manager
Midas Auto Service Experts
09.2024 - Current
Sales Associate
Big O Tires
08.2022 - Current
Secretarial And Bookkeeping - Secretarial And Bookkeeping
Katherine Gibbs
Aesthetician - Aesthetics
Christine Valmy International School For Esthetics, Skin Care & Makeup