Angelia B. Stansbury

• Assists FirstNet, Billing, and Care escalations
• Performs Business Mobility Care support for internal wireline centers via SMARTCHAT.
• Perform Executive Leadership escalations and expedites requests.

• Manages over 500 escalation requests per month.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility
• Proven ability to learn quickly and adapt to new situations
• Worked well in a team setting, providing support and guidance
• Worked effectively in fast-paced environments
• Managed time efficiently in order to complete all tasks within deadlines
• Demonstrated respect, friendliness and willingness to help wherever needed
• Excellent communication skills, both verbal and written
• Passionate about learning and committed to continual improvement
• Proved successful working within tight deadlines and a fast-paced environment
• Strengthened communication skills through regular interactions with others
• Organized and detail-oriented with a strong work ethic
• Adaptable and proficient in learning new concepts quickly and efficiently
• Cultivated interpersonal skills by building positive relationships with others
• Participated in team projects, demonstrating an ability to work collaboratively and effectively
• Identified issues, analyzed information and provided solutions to problems
• Developed and maintained courteous and effective working relationships
• Worked flexible hours across night, weekend and holiday shifts
• Paid attention to detail while completing assignments
• Used critical thinking to break down problems, evaluate solutions and make decisions