Angelic Trujillo
Albuquerque,New Mexico
Summary
Experienced customer service specialist with expertise in lead generation, customer relationship development, and sales. Demonstrated success in fast-paced, team-oriented retail environments with three years of industry experience. Adept at building strong rapport with customers and providing exceptional service to drive customer satisfaction and loyalty. Proven ability to meet and exceed sales targets while maintaining a positive and professional demeanor.
Overview
9
9
years of professional experience
Work History
Cosmetologist
MOC Head Spa
02.2025 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
Customer Service Center Representative
Faneuil Albuquerque
07.2022 - 09.2022
- Promoted available products and services to customers during service, account management, and order calls
School Age Teacher
Precious Moments
03.2020 - 04.2021
- Provided nurturing and age-appropriate care to children ranging in age from 6 months to 12 y/o
- Used positive reinforcement techniques to encourage patience and other positive behaviors in children
Cashier
Twisters Burgers and Burritos
06.2016 - 09.2017
- Credit cards, checks, gift cards, and coupons were all processed by me
- Educated customers about new items, promotions to increase sales
- Organized and reported financial data in order to keep track of payment histories and aid in sound financial accounting
Education
Certificate - Cosmology
Aveda Institute NM
Albuquerque, NM12.2024
High School -
Siembra Leadership High School
Albuquerque, NM01.2020
Skills
- Money handling abilities
- Data entry
- Teamwork
- Time management
- Flexibility
- Empathy
- Problem solving
Timeline
Cosmetologist
MOC Head Spa
02.2025 - Current
Customer Service Center Representative
Faneuil Albuquerque
07.2022 - 09.2022
School Age Teacher
Precious Moments
03.2020 - 04.2021
Cashier
Twisters Burgers and Burritos
06.2016 - 09.2017
High School -
Siembra Leadership High School
Certificate - Cosmology
Aveda Institute NM
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