ANGELICA ADAMES
West Babylon,NY
Summary
Dedicated healthcare professional with exceptional multi-tasking abilities, eager to leverage clinical training and a patient-friendly demeanor within a collaborative team environment. Proven expertise in customer service, supported by years of experience in fostering strong client relationships and delivering high-quality care. Skilled at thriving in fast-paced settings, consistently ensuring that patient needs are met with compassion and efficiency. Committed to enhancing the overall patient experience while contributing positively to team dynamics.
Overview
1
1
Language
18
18
years of professional experience
Work History
Patient Care Coordinator
Zwanger Pesiri Radiology
Lindenhurst, NY
08.2016 - Current
- Scheduling and confirming patient appointments for MRI, CT, US, Xray, Mammo etc, all while providing courteousness on the phone.
- Greets patients, referring physician offices, and employees in a professional manner.
- Handling phone calls from patient's and other staff members regarding scheduling.
- Responds to inquiries politely and promptly.
- Verifies patient identity and exam to be provided in accordance with current policies on all calls.
- Being familiar with services offered by Zwanger-Pesiri Radiology.
- Checking the scheduling grid for MR, CT, US, and Floro exam availability.
- Answering scheduling questions from patients and other staff members.
- Handling calls efficiently and in a timely manner.
- Handling 50 plus calls a day.
- Taking down new referrer's information so it can be added to Fuji.
- Having knowledge of offices that perform special studies.
- Making sure to confirm if the patient's insurance requires authorization.
- Calling to reschedule patient appointments that authorization Is in clinical review or have no authorization on file.
- Calling patients to cancel denied authorization appointments.
- Ability to learn new material when given in a timely matter and effectively using the material given.
- Familiarity in medical terminology.
- Effectively communicating information verbally so that others will understand as well as effectively listening and understanding information presented through spoken words.
- Explaining procedures to patients in a clear and friendly manner, and having the ability to answer questions or concerns of the procedure.
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Computer skills such as proficient typing skills regarding accuracy and speed.
- Monitor Docuware folders for all Zwanger locations and handle all faxes received appropriately and accurately.
- Verifies patient identity when uploading documents into patient accounts.
- Indicating when a prescription is STAT as well as creating appropriate documentation to address STAT exam requirements.
- Resolving issues regarding patient prescriptions and patient information.
- Maintains safe and clean work environment by complying with procedures, rules and regulations.
- Contributes to team effort by helping other team members when they are behind on their assigned tasks.
- Completing all daily tasks as assigned by the manager by the end of my scheduled shift.
Patient Coordinator
Great Expressions Dental Centers
West Babylon, NY
11.2015 - 06.2016
- Maintaining office supplies and forms necessary to carry out front desk activities.
- Scheduling appointments for patients in accordant with established procedures.
- Answering the telephone calls in a professional and courteous manner within minimum rings.
- Liaising with patients, general practitioners, health care professionals, and patient's family members in a compassionate and kind manner.
- Receiving patients in a polite and courteous manner, monitoring the patient's flow into the treatment and consulting rooms.
- Receiving and conveying messages in writing, electronically and verbally.
- Receiving requests for recur medication and preparing prescriptions for the signature by the general practitioner.
- Making appointments, filling bills of patients, providing receipt of money, and undertaking any banking procedures.
- Monitoring the clinical and stationery supply levels, and placing orders as needed.
- Booking and organizing doctors and staff meetings as directed.
- Scanning, filing, and faxing the documents and preparing them for mail-out.
- Contributing equitably in the maintenance of cleanliness of the medical practice.
- Ensuring the waiting and reception areas are kept neat and clean, and reporting on any damage.
Medical Assistant
Alaaeldin Pediatric PC
West Babylon, NY
03.2013 - 10.2015
- Answered and forwarded telephone messages to the physician
- Provided information to callers
- Greet persons entering organization and directed persons to correct destination
- Deal with queries from the public and customers
- Made appointments
- Verify that patients insurance is active
- Collect patients Co-payments
- Prepare letters and documents
- Receive & sort mail and deliveries
- Maintain the reception area
- Interviewed patients to obtain medical information and measure their vital signs, weight, and height.
- Escorted patients to examination rooms and prepared them for the physician.
- Recorded patient's medical history, vital statistics and information such as test results in medical records and EMR system
Manager
McDonald's
Lindenhurst, NY
12.2008 - 09.2014
- Greet customer entering establishments
- Communicate the customers food orders to appropriate team members, to meet customers expectations
- Answer customers' questions and provide information on procedures
- Compute and record totals of transactions
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Stock and rotate all needed supplies in the service areas and dining room
- Train new restaurants employees on the restaurant's culture and practices
- Comply with all health, sanitation, and safety guidelines
Education
Associate Degree Program - Medical Assistant
SBI Campus an affiliate of Sanford-Brown
Melville, NY08-2013
Skills
- Computer proficient in MS Word, PowerPoint, Medisoft, eClinicalWorks 10, Dental Vision, and Fuji/RIS
- Appointment scheduling
- Customer service
- Patient relations
- Insurance verification
- Patient confidentiality
- Verbal and written communication
- Patient registration
- Patient safety
- Highly organized able to multi-task and accomplish multiple objectives
- Professional demeanor and attentive to detail
- HIPAA compliance
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Coordinator
Zwanger Pesiri Radiology
08.2016 - Current
Patient Coordinator
Great Expressions Dental Centers
11.2015 - 06.2016
Medical Assistant
Alaaeldin Pediatric PC
03.2013 - 10.2015
Manager
McDonald's
12.2008 - 09.2014
Associate Degree Program - Medical Assistant
SBI Campus an affiliate of Sanford-Brown