Emelyne Lajoie
Brooklyn,NY
Summary
Healthcare office administrative professional with experience in patient coordination, appointment scheduling, intake records, insurance verification, and claim forms. Supports accurate EHR updates, HIPAA-compliant handling of records, and referral scheduling to help reduce billing errors and improve patient flow.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Patient Care Coordinator
Brookdale Hospital Medical Center
brooklyn , NY
03.2023 - Current
- Coordinated patient appointments and follow-up visits within Brookdale Hospital Medical Center.
- Managed patient intake records and updated electronic health information accurately.
- Scheduled referrals with physicians, nurses, and specialty clinics across the hospital.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Assisted discharge planning and connected patients with community support resources.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
- Completed insurance verifications and claim forms for patient intake and processing.
Front Desk / Billing
Dr. Sabina Grochowski
New York, NY
04.2018 - 05.2023
- Greet patients in person or via phone, updating insurance and demographic information to maintain accurate patient records
- Verify patient insurance coverage
- Collect co-pays from patients, facilitating smooth financial transactions and supporting overall revenue cycle management
- Prepare and submit claims to all insurance carriers, ensuring timely reimbursement and compliance with billing requirements
- Update patient profile information to ensure claims are billed correctly
- Obtain authorization for procedure and medications
- Handle patient doctor notes
- Scheduled patients' follow-up appointments
- Managed patient health information documents
- Follow appropriate requirements for HIPAA and all governmental or state agencies
- Operate Medisoft system
- Give patient referral to see specialist
Head Teller / Customer Service Representative
Popular Community Bank
Brooklyn, NY
08.2012 - 03.2018
- Supervised and coordinated workers receiving and distributing money to ensure accurate and efficient transactions
- Assigned duties and work schedules to ensure efficient functioning of department
- Reviewed tellers' daily transaction reports for accuracy to maintain financial integrity
- Monitored money supply to meet financial institution's needs and comply with legal requirements
- Audited the vault in conjunction with other employees on a regular basis
- Maintained confidentiality of customer information, bank policies and procedures
Education
Associate of Science - Nursing
AMG NURSING SCHOOL
New York, NY01-2026
Associates Degree - Healthcare Office Administration
ASA COLLEGE
Manhattan, NY09-2019
Skills
- Medical coding expertise
- Insurance verification
- Reimbursement methodologies
- Medisoft proficiency
- Proficient in Microsoft Word, Excel, and PowerPoint
- Accounting and QuickBooks
- Performed EKG
- Patient registration
- Critical thinking skills
- Organizational skills
- HIPAA protocol adherence
Certification
HIPAA and CPR/First Aid certified
SKILLS AND QUALIFICATIONS
Bilingual (English, French, Haitian Creole)
Timeline
Patient Care Coordinator
Brookdale Hospital Medical Center
03.2023 - Current
Front Desk / Billing
Dr. Sabina Grochowski
04.2018 - 05.2023
Head Teller / Customer Service Representative
Popular Community Bank
08.2012 - 03.2018
Associate of Science - Nursing
AMG NURSING SCHOOL
Associates Degree - Healthcare Office Administration
ASA COLLEGE