Summary
Overview
Work History
Education
Skills
References
Accomplishments
Certification
Work Availability
Languages
Timeline
Generic
Angelica Alonzo

Angelica Alonzo

Chicago,IL

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

AT&T
07 2024 - Current
  • Customer Interaction: Answer customer inquiries via phone, email, or in-person.
    Listen to and understand customer concerns and needs.
    Provide clear and accurate information about AT&T products and services.
    Troubleshoot and resolve technical issues.
    Process orders, manage accounts, and address billing inquiries.
  • Sales and Upselling: Identify opportunities to upsell or cross-sell AT&T products and services.
    Build rapport with customers to foster positive relationships.
  • Record Keeping: Document customer interactions and updates to ensure accurate records.
  • Professionalism: Maintain a positive and professional demeanor in all interactions.
    Represent AT&T in a manner that reflects the company's values.
  • Knowledge Base: Stay up-to-date on AT&T products, services, and promotion

Medical Logistics Technician

Holy Cross Hospital
03 2023 - 05 2024
  • Greeted and assisted patients with check-in procedures.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Supported patient admissions, discharges, and transfers to promote team productivity.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Worked with patients to schedule tests and procedures.
  • Provided support and guidance to patients and families to navigate healthcare systems.
  • Assisted patients with coordinating long-term care for chronic conditions to support and manage illnesses.
  • Performed as subject matter expert for case management processes.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Provided excellent customer service to patients and medical staff.
  • Responded to inquiries by directing calls to appropriate personnel.

Sales Representative

Honda City Chicago
04.2017 - 07.2018
  • Maintained computer and physical filing systems.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Reported to senior management on organizational performance and progress toward goals.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Answered telephone and email inquiries from potential customers.
  • Responded to customer enquiries via telephone and email.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Education

High School Diploma -

John F Kennedy High School
06.2015

Skills

  • Clerical Support
  • Excellent communication
  • Active listening
  • Problem-solving
  • Strong Verbal & written communication
  • Strong ability to identify needs, provide solution, & resolve issues effectively
  • Critical Thinking
  • Conflict Management
  • Organizational Skills
  • Proficient with customer service software
  • Microsoft Office
  • Inventory Management
  • Administrative Management
  • Database Maintenance

References

Nicole Balling (773) 715-0647

Patricia Quintana (224) 391-7263

Cynthia Vasquez (708) 334-4913

Accomplishments

  • Improving customer experience
  • Leading team to positive results
  • working on special projects
  • Saving business products
  • Beating sales targets

Certification

  • Certified Connectivity Expert

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Full Professional

Timeline

Sales Representative

Honda City Chicago
04.2017 - 07.2018

Customer Service Representative

AT&T
07 2024 - Current

Medical Logistics Technician

Holy Cross Hospital
03 2023 - 05 2024

High School Diploma -

John F Kennedy High School

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Angelica Alonzo