Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Angelica Amador

Kissimmee,FL

Summary

Dynamic professional with a proven track record in property management and customer service, exemplified during tenure at Stayable Suites. Excelled in conflict resolution and strategic planning, significantly enhancing tenant satisfaction and operational efficiency. Skilled in motivating teams and innovative thinking, adept at fostering positive guest relations and driving service excellence.

Overview

7
7
years of professional experience

Work History

Property Manager

Stayable Suites
10.2024 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Collected and maintained careful records of rental payments and payment dates.

Housekeeping Manager

Westgate Resorts
04.2021 - 09.2024
  • Evaluated employee performance and developed improvement plans.
  • Completed schedules, shift reports, and other business documentation.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.

Custodial Trainer/Relief Coordinator

Walt Disney World Resort
05.2018 - 03.2021
  • Provided coaching and mentoring to employees.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Developed customized training materials for various industries, ensuring relevance to the target audience.
  • Trained and mentored new personnel hired to fulfill various roles.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.

Associate

Victoria Secret
11.2018 - 05.2020
  • Developed strong rapport with customers and created positive impression of business.
  • Recommended complementary purchases to customers, increasing revenue.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

BBA - Economics

Universidad Santa Maria
Caracas,Venezuela

MBA - Management

Wilmington University
Delaware, OH

Skills

  • Property management
  • Payment collection
  • Property inspections
  • Customer service-focused
  • Administrative support
  • Customer service and support
  • Guest relations
  • Upselling strategies
  • Conflict resolution
  • Motivating teams
  • Strategic planning
  • Innovative thinking

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Property Manager

Stayable Suites
10.2024 - Current

Housekeeping Manager

Westgate Resorts
04.2021 - 09.2024

Associate

Victoria Secret
11.2018 - 05.2020

Custodial Trainer/Relief Coordinator

Walt Disney World Resort
05.2018 - 03.2021

BBA - Economics

Universidad Santa Maria

MBA - Management

Wilmington University

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Angelica Amador