Angelica Ascencio
East Elmhurst,NY
Summary
Customer-focused Cashier Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns.
Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Overview
9
9
years of professional experience
Work History
Wheelchair Agent
PrimeFlight
New York, NY
03.2025 - Current
- Mad
- Monitored customer satisfaction levels by engaging in regular conversations with clients.
- Communicated with gate agents to coordinate assistance boarding.
- Helped customers enter airplane, locate seat and stow luggage.
- Backed wheelchairs down jetways to safely overcome decline of ramp.
- Transported individuals requesting wheelchair service to and from desired locations.
- Greeted customers, answered questions and discussed services.
- Aided customers with TSA checkpoint screenings.
- Reviewed airline tickets, interpreted airline city codes and read domestic and international forms.
- Assisted customers with baggage claims.
- Greeted passengers and provided boarding instructions.
- Protected passengers' baggage from loss, theft and damage through proper handling and oversight.
- Collected baggage charges and accepted baggage for check-in.
- Furnished customers with information on routes, gates, and terminals to assuage baggage and boarding concerns.
- Assisted passengers with reservations, ticketing and adjustments to itinerary.
- Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
- Upheld uniform and conduct guidelines to maintain professional appearance.
- Pushed wheelchairs with passengers through terminal and gate areas to ease transport.
- Assisted special needs passengers and unaccompanied minors, driving seamless airport experience.
- Assisted passengers with limited mobility in navigating stairs, ramps and aisles.
- Improved passenger comfort with special items, food distribution and proactive actions.
- Helped passengers complete safe journeys by securing belts, locking down wheelchairs and stowing baggage in correct locations.
Lead Cashier
Central Market New York
Manhattan, New York
01.2023 - 09.2024
- Greeted customers and provided excellent customer service.
- Ensured accuracy of all transactions by verifying prices, quantities, discounts.
- Maintained a clean and organized work environment to ensure customer satisfaction.
- Processed returns and exchanges efficiently while adhering to company policies.
- Handled escalated customer service issues professionally and courteously.
- Performed side duties such as cleaning or organizing shelves when time permitted.
- Answered customer questions and provided store information.
Front Line Server
Mangia 57th
Manhattan, NY
05.2019 - 03.2020
- Greeted and welcomed guests with a friendly demeanor.
- Assisted guests in selecting menu items, making recommendations when requested.
- Answered guest questions regarding food ingredients, preparation methods, and other related inquiries.
- Cleaned and sanitized tables between seatings.
- Verified that all orders were accurate before serving to guests.
- Ensured compliance with health and safety standards while handling food items.
- Collaborated with kitchen staff to ensure timely delivery of meals during peak hours.
- Provided excellent customer service by responding promptly to guest needs and requests.
- Maintained knowledge of restaurant menu items, beverage selections and promotions offered at the establishment.
- Assisted in closing duties such as restocking items, cleaning work areas and tidying dining area for next day operations.
- Participated in pre-shift meetings reviewing daily specials, changes or updates from management team.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
Cashier Team Lead
South Ferry
Manhattan, New York
09.2016 - 05.2019
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
- Monitored cashier performance, providing feedback as needed.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Assisted customers with locating items within the store when requested.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Developed strong working relationships with team members to foster collaboration.
- Answered customer questions and provided store information.
Education
Some College (No Degree) - Criminal Justice
Berkeley College
New York, NYSkills
- Flexible Schedule
- Adaptability and Dependability
- Customer Service
- Punctual and Reliable
- New Hire Training
Timeline
Wheelchair Agent
PrimeFlight
03.2025 - Current
Lead Cashier
Central Market New York
01.2023 - 09.2024
Front Line Server
Mangia 57th
05.2019 - 03.2020
Cashier Team Lead
South Ferry
09.2016 - 05.2019
Some College (No Degree) - Criminal Justice
Berkeley College