Summary
Overview
Work History
Education
Skills
Timeline
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Angelica Barraza

Surprise,AZ

Summary

Dynamic professional with extensive experience at Nature's Medicine, excelling in product packaging and quality control. Proven ability to enhance order fulfillment and maintain a clean workspace. Strong attention to detail and effective communication skills contribute to team collaboration and successful project outcomes. Adaptable and committed to meeting deadlines in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Packager/Trimmer Post Harvest

Nature's Medicine
04.2023 - 11.2023
  • Trimmed post harvest.
  • Packaged marijuana and concentrate.
  • Debucking post harvest.
  • Helped prepare/file paperwork post harvest.
  • Pounded out and finalized rooms after trimming.
  • Followed packing processes to increase speed and accuracy.
  • Maintained a clean, organized workspace, adhering to company guidelines for hygiene and safety standards in the packaging area.
  • Labeled packages with appropriate shipping information for accurate deliveries.
  • Reviewed orders by inspecting labeling, packaging, and contents.

Front Desk Receptionist/Community Assistant

Alpha HOA Community
08.2022 - 01.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Maintained a high volume of emails for the Community Managers.
  • Processed all the HOA letters for post office.
  • Filed paperwork for each community.
  • Updated information and made notes on accounts.
  • Prepared disclosure paperwork.
  • Put in requests for roof leaks, pest, landscaping, stucco repair, paint jobs, etc.

Receptionist/Administrative Escrow Assistant

Pioneer Title Agency
02.2021 - 12.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct Escrow Officers.
  • Kept reception area and conference room clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed signing appointments and meetings.
  • Uploaded real estate documents for recording with the county.
  • Did the daily bank deposits online.
  • Opened refinance transactions.
  • Processed fees.
  • Prepared closing protection letters.

Duster/Cleaner

Clean Therapy
01.2020 - 04.2020
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Emptied trashcans and transported waste to collection areas.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
  • Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
  • Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
  • Sustained cleanliness and order in outdoor areas, making them more inviting for guests and employees.

Head Hostess

Uptown Alley Surprise
08.2019 - 01.2020
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Documented reservations, alerted servers, and managers of large groups and prepared seating.
  • Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
  • Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.
  • Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
  • Served as a liaison between guests and management in addressing concerns or special requests in realtime.
  • Ensured that all opening/closing duties were completed accurately and thoroughly each shift for optimal daily operations.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered customer questions about hours, seating, and menu information.
  • Answered phone calls to take orders, give information and document reservations.
  • Worked as a Cashier on the Game Floor.
  • Helped at the Bowling Counter during peak hours to maintain a smooth and happy experience for everyone.

Crew Member

Five Guys Burger And Fries
08.2018 - 04.2019
  • Worked front counter/cashier, meal prep, grill and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked at a fast pace under pressure during lunch/dinner hours.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Education

Theatre

Valley Vista High School
Surprise, AZ
05-2019

Skills

  • Packing boxes
  • Package preparation
  • Product packaging
  • Warehouse safety
  • Product Inspections
  • Quality control
  • Deadline adherence
  • Order fulfillment
  • Problem-solving
  • Flexible and adaptable
  • Attention to detail
  • Tagging and labeling
  • Product organization
  • Work well under pressure
  • Team collaboration
  • Clear communication
  • Data entry

Timeline

Packager/Trimmer Post Harvest

Nature's Medicine
04.2023 - 11.2023

Front Desk Receptionist/Community Assistant

Alpha HOA Community
08.2022 - 01.2023

Receptionist/Administrative Escrow Assistant

Pioneer Title Agency
02.2021 - 12.2021

Duster/Cleaner

Clean Therapy
01.2020 - 04.2020

Head Hostess

Uptown Alley Surprise
08.2019 - 01.2020

Crew Member

Five Guys Burger And Fries
08.2018 - 04.2019

Theatre

Valley Vista High School

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Angelica Barraza