Angelica bourque
rosharon,Texas
Summary
Detail-oriented surgery coordinator with proven skills in surgical scheduling, patient communication, and insurance verification. Committed to enhancing patient experiences through effective teamwork and precise documentation.
Overview
27
27
years of professional experience
Work History
Surgery Coordinator, Office Lead
Houston Eye Associates
Houston, Texas
10.2012 - Current
- Facilitated insurance verification and authorization processes for surgeries.
- Coordinated surgical schedules in a high-volume eye care clinic.
- Managed patient communication regarding pre-operative and post-operative instructions.
- Collaborated with surgeons to ensure availability of surgical instruments and equipment.
- Organized follow-up appointments and developed post-surgery care plans.
- Trained new staff on office procedures and patient interaction protocols.
- Informed patients about payment policies and verified insurance benefits.
- Scheduled appointments, prepared paperwork, and conveyed pre-operative instructions.
Insurance Development Supervisor
Texas Eye Institute
Houston, Texas
10.2006 - 05.2012
- Managed on-site insurance personnel, training staff in procedures, workflows, carrier underwriting guidelines and sales goals.
- Educated patients on their insurance options and benefits during consultations.
- Reviewed policy documents to ensure accuracy and adherence to regulations.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
OUTPATIENT REGISTATION
Valley Baptist Medical Center
Harlingen, Texas
06.2004 - 10.2006
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Prioritized and organized tasks to efficiently accomplish service goals.
Insurance Verification Specialist
Texas Eye Institute
Houston, Texas
07.1999 - 10.2003
- Verified patient insurance information for accuracy and completeness.
- Communicated with insurance providers to confirm coverage details.
- Processed pre-authorizations for medical procedures and treatments.
- Maintained organized records of insurance verification documentation.
- Trained new team members on verification protocols and procedures.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Contacted patients to confirm demographic information and communicate financial responsibilities.
- Contacted patients to arrange payment arrangements for deductible and out-of-pocket liability.
- Determined estimated self-pay portion by calculating charges, co-insurance and deductibles.
Education
Graduate Certificate - Certified Medical Assistant
Fortis College
Houston, TX04-2012
Graduate Certificate - Medical Office Specialist
South Texas Institute
Brownsville, TX07-1999
Certificate - Medical Transcription Course
South Texas Vo-tech
Brownsville, TX05-1999
Vocational Nursing Assistant - Vocational-Technical Education
Clover Park Technical College
Lakewood, Washington, WA07-1996
High School Diploma -
Marque Learning Center
Houston, TXGraduate Certificate - Medical Billing & Coding
Vanguard Institute
Houston, TXSkills
- Insurance verification
- Surgical coordination
- Patient communication
- Schedule management
- Precise documentation
- Customer relationship management
- Effective teamwork
- Training and mentoring
- Office administration
- Facility coordinating
Languages
Spanish
Professional
Timeline
Surgery Coordinator, Office Lead
Houston Eye Associates
10.2012 - Current
Insurance Development Supervisor
Texas Eye Institute
10.2006 - 05.2012
OUTPATIENT REGISTATION
Valley Baptist Medical Center
06.2004 - 10.2006
Insurance Verification Specialist
Texas Eye Institute
07.1999 - 10.2003
Graduate Certificate - Certified Medical Assistant
Fortis College
Graduate Certificate - Medical Office Specialist
South Texas Institute
Certificate - Medical Transcription Course
South Texas Vo-tech
Vocational Nursing Assistant - Vocational-Technical Education
Clover Park Technical College
High School Diploma -
Marque Learning Center
Graduate Certificate - Medical Billing & Coding
Vanguard Institute