Angelica Cason
Orange Park,FL
Summary
Proven leader in logistics and patient care, excelling in critical thinking and excellent communication. At Spirit Logistics Network, spearheaded software integration, boosting dispatch efficiency significantly. Achieved notable improvements in patient satisfaction and operational efficiency at CareSpot Urgent Care. Skilled in multitasking and fostering teamwork, consistently delivering results beyond expectations.
Overview
2
2
years of professional experience
Work History
Dispatch Lead
Spirit Logistics Network
04.2023 - Current
- Managed high-pressure situations calmly, ensuring timely resolution of issues and customer satisfaction.
- Created a safe working environment through strict adherence to safety guidelines within the dispatch area.
- Implemented new software systems to improve tracking, reporting, and overall dispatch operations effectiveness.
- Enhanced dispatch efficiency by implementing effective communication systems and protocols.
- Monitored employee performance regularly through assessments and feedback sessions leading to continuous improvement opportunities.
- Trained new employees on company policies, procedures, and best practices within the dispatch department.
Patient Service Advocate
CareSpot Urgent Care
02.2022 - 03.2023
- Streamlined appointment scheduling processes for increased efficiency and reduced wait times.
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions to issues.
- Evaluated feedback from patient surveys regularly, identifying areas for improvement while maintaining high-quality care standards overall.
- Educated patients on available resources, such as financial assistance programs and support groups.
- Collaborated with healthcare professionals to ensure a seamless patient experience from check-in to followup.
Education
Master of Health Administration - Health Administration
Louisiana State University At Shreveport
Shreveport, LA08.2024
Bachelor of Science - Health Sciences
Valdosta State University
Valdosta, GA12.2021
Skills
- Logistics Management
- Excellent Communication
- Critical Thinking
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Multitasking
- Prioritizing calls
Timeline
Dispatch Lead
Spirit Logistics Network
04.2023 - Current
Patient Service Advocate
CareSpot Urgent Care
02.2022 - 03.2023
Master of Health Administration - Health Administration
Louisiana State University At Shreveport
Bachelor of Science - Health Sciences
Valdosta State University
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