Linda Safi
Round Lake Park,IL
Summary
Focused on team collaboration and adapting to changing needs to achieve operational efficiency. Known for reliability, problem-solving abilities, and maintaining high standards in all tasks.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
2026
2026
years of professional experience
Work History
Dispatch Lead
Airline Towing
- Developed strong relationships with drivers, fostering a positive work environment and efficient team collaboration.
- Created a safe working environment through strict adherence to safety guidelines within the dispatch area.
- Managed inventory levels effectively to reduce waste while meeting demand efficiently by carefully monitoring stock usage trends.
- Implemented new software systems to improve tracking, reporting, and overall dispatch operations effectiveness.
- Improved fleet maintenance scheduling by developing proactive strategies based on vehicle usage patterns.
- Maintained accurate records of dispatched orders, deliveries, and associated documentation for future reference or audits.
- Managed high-pressure situations calmly, ensuring timely resolution of issues and customer satisfaction.
- Streamlined workflow for improved response times with thorough planning and organization of tasks.
- Trained new employees on company policies, procedures, and best practices within the dispatch department.
- Provided exceptional customer service, addressing inquiries promptly and professionally at all times.
- Collaborated with suppliers for better pricing negotiations resulting in cost savings without compromising quality or service standards.
- Utilized advanced problem-solving skills to quickly resolve dispatch-related issues as they arose.
- Analyzed data on operations performance to identify areas for improvement and develop targeted strategies.
- Optimized route planning for increased delivery success rates through meticulous attention to detail.
- Ensured compliance with industry regulations by staying up-to-date on changes in legislation or requirements.
- Responded to high volume of phone and email requests to provide logistics information.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Organized paperwork and explained individual job parameters for each assignment.
- Developed and implemented process enhancements to drive continuous program improvement.
- Coordinated regular inspections of vehicles and scheduled preventive maintenance.
Customer Service Representative
Thortons
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Thortons
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Improved resolution time with effective problem-solving for customer complaints.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Participated in training programs to enhance product knowledge and customer service skills.
General Manager
Popeyes Chicken
12.2022 - 06.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
General Manager
Taco Bell
02.2021 - 12.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Office Manager
On Mias Wings
07.2000 - 03.2020
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Optimized office space utilization, leading to more efficient and productive work environment.
Office Manager
Elegant Baths
06.1988 - 11.1998
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
Education
HS Diploma - Business Accounting Psychology Business Law
Oak Lawn Community HS
Oak Lawn, IL06.1988
Skills
- Transportation
- Route planning
- Vehicle maintenance
- Dispatch software proficiency
- Logistics management
- Teamwork
- Quick thinking
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Effective communications
- Clear communication
- Organizational skills
- Team collaboration
- Creative thinking
- Adaptability and flexibility
- Decision-making
- Safety procedures
- Team building
- Data entry
- Reporting skills
- Task prioritization
- Self motivation
- Customer relationship management
- Computer literacy
- Information gathering
- Goal setting
- Workload management
- Record keeping
- Time management abilities
- Continuous improvement
- Equipment monitoring
Timeline
Customer Service Representative
Thortons
05.2024 - Current
Customer Service Representative
Thortons
05.2024 - Current
General Manager
Popeyes Chicken
12.2022 - 06.2023
General Manager
Taco Bell
02.2021 - 12.2022
Office Manager
On Mias Wings
07.2000 - 03.2020
Office Manager
Elegant Baths
06.1988 - 11.1998
Dispatch Lead
Airline Towing
HS Diploma - Business Accounting Psychology Business Law
Oak Lawn Community HS
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