Stacey Martinez
San Antonio,TX
Summary
Experienced military veteran with over nine years of experience in multiple industries ranging from Fraud Specialist to countless job titles held in the military. Graduate with a Bachelor of Science with a concentration in Criminal Justice. Effective communicator who is very well organized and has excellent time management skills. Skilled in complex problem solving, inductive reasoning and investigative activities. Proven experienced and continued education in evidence gathering, fraud detection and report preparation in fraud investigation.
Overview
15
15
years of professional experience
Work History
Fraud Prevention-Electronic Money Movement Special
J.P. Morgan Chase
San Antonio, TX
05.2017 - Current
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Provided exemplary level of customer service to all individuals, including clients and company personnel.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Effective verbal and written communication with both external and internal customers
- Maintain multiple browsers, multiple tabs, window navigation and instant messenger tools
- Fluency in Windows Operating Systems and Microsoft Office tools
- Solve problems logically and with good judgement to ensure the best outcome for the customer
Supervisor/Executive Chauffeur/Administrative Assistant
U.S. Army
San Antonio, Texas
09.2013 - 04.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Delegated tasks to others on grooming team.
- Transported high-value clients with professionalism and discretion.
- Minimized mechanical issues by adhering to vehicle maintenance schedule.
- Answered, scheduled and responded to reservation calls at specific times and locations.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.
- Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Coached new employees on administrative procedures, company policies and performance standards.
- Efficiently coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
- Drafted professional business memos, letters and marketing copy to support business objectives and growth.
- Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
- Maintained compliance with company policies, objectives and communication goals.
Motor Transportation/Supply Specialist/Unit Armorer
U.S. Army
Colorado Springs, CO
05.2011 - 08.2013
- Performed preventive maintenance to maintain optimal productivity.
- Managed $2.8 million worth of 150 weapons and 175 sensitive items gear and equipment with zero losses.
- Scheduled and Performed preventative and organizational maintenance on weapons.
- Coordinated integration of company weapons systems into those of adjacent platoons.
- Expert in tactical and technical guidance.
- Maintained accurate inventory of all assigned equipment.
- Trained company on how to properly maintain their weapon to keep it working properly at all times.
- Checked vehicles to ensure safety and emergency equipment were in good working order and reported mechanical problems encountered with vehicle.
- Received, inspected, inventoried, load/unload, store, issue and deliver supplies and equipment.
- Inspected and maintained vehicle supplies and equipment such as gas, oil, water, tires, lights, and brakes to ensure vehicles were in proper working condition.
Education
Associate of Arts - General Studies
American Military University
Charles Town, WV05.2015
Bachelor of Science - Criminal Justice
University of The Incarnate Word
San Antonio, TX05.2018
Skills
- Proficient in Word, Outlook, PPT, Excel
- Attention to detail
- Analyzing data
- Bilingual Spanish/English
- Secret security clearance
- Leadership abilities
- Fraud detection and prevention
- Customer relations
- Collecting data
- Communication
Timeline
Fraud Prevention-Electronic Money Movement Special
J.P. Morgan Chase
05.2017 - Current
Supervisor/Executive Chauffeur/Administrative Assistant
U.S. Army
09.2013 - 04.2017
Motor Transportation/Supply Specialist/Unit Armorer
U.S. Army
05.2011 - 08.2013
Bachelor of Science - Criminal Justice
University of The Incarnate Word
Associate of Arts - General Studies
American Military University