Angelica Consiglieri
Miami,FL
Summary
Diligent manager with over 12 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention and vendor negotiation.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
Work History
Manager
Oxxo Care Cleaners
Miami, FL
01.2011 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Established and managed yearly budgets of up to $[900,000] minimum.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Cashier Manager
Normandy supermarket
Miami, FL
04.2006 - 06.2010
- Managed and trained cashiers on proper cash handling procedures.
- Maintained accurate records of daily transactions, including deposits and withdrawals.
- Performed regular reconciliation of cash drawers to ensure accuracy of funds.
- Developed strategies to increase customer satisfaction and improve operational efficiency.
- Monitored inventory levels to ensure adequate supplies were available for daily operations.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
- Coordinated with other departments such as accounting and finance when needed.
- Reviewed employee time sheets for accuracy before submitting them for payroll processing.
- Maintained communication with corporate office regarding store operations issues or concerns.
Education
High School Diploma -
07.2007
Some College (No Degree) - Accounting Technology and Bookkeeping
Skills
- Contract Management
- Staff Development
- Business Development
- Marketing
- Business Administration
- Expense Tracking
- Sales Techniques
- Schedule Preparation
- Staff Management
- Team Leadership
- Customer Relationship Management (CRM)
Timeline
Manager - Oxxo Care Cleaners
01.2011 - Current
Cashier Manager - Normandy supermarket
04.2006 - 06.2010
Miami Beach High School - High School Diploma,
Miami Dade College - Some College (No Degree), Accounting Technology and Bookkeeping