Angelica Cordero
Miami,FL
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Seasoned Secretary with solid 4-year background in high-volume office settings. Strong regulatory knowledge, multitasking abilities and independent thinking skills devoted to enhancing team performance. Well-organized and hardworking with adaptability and responsiveness for changing demands. Highly skilled dispatcher with background in managing complex logistics and coordinating transportation services. Possess strong communication, problem-solving, and organizational skills essential for high-pressure environments. Demonstrated ability to improve dispatch efficiency and accuracy, significantly enhancing operational flow. Committed to maintaining clear and effective communication between drivers, customers, and management to ensure timely and precise delivery schedules.
Overview
4
4
years of professional experience
Work History
Dispatcher
Towing company
Miami , FL
04.2023 - 11.2024
- Received and dispatched calls for tow truck services.
- Updated records of driver locations, delays, and cancellations.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls, and assigned tasks.
- Coordinated with other dispatchers to ensure that efficient delivery schedules were met.
- Resolved customer complaints related to service issues or delays.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Scheduled loads according to priority and available equipment.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Answered customer requests with information about product availability, shipping information and status updates.
- Supervised driver dispatching, route planning and vehicle tracking for over [Number] drivers.
- Reported delays, accidents or other traffic and transportation situations.
- Dispatched drivers to meet daily delivery needs for company customers.
- Prepared daily work and run schedules.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Addressed questions, problems or requests for service or equipment.
Secretary Flooring Company
Family Business
Miami, FL
07.2020 - 11.2024
- Provided administrative support to the office manager and other staff members.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Maintained detailed records of customer interactions, transactions, and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases, and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support, or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
Education
Associate of Arts - Business Accountancy
Florida National University
Hialeah, FLSkills
- Sales Support
- Customer Service
- Payroll Administration
- Appointment Scheduling
- Calendar Management
- Document Preparation
- Preparing contracts
- Schedule Management
- Quickbooks
- Social media, digital marketing
- Optimizing performance
- Supervision and leadership
- Remote office availability
- Communication
- FLUENT IN English/Spanish
- Flexible and adaptable
- Written communication
- Friendly, positive attitude
Languages
English
Professional
Spanish
Professional
Timeline
Dispatcher
Towing company
04.2023 - 11.2024
Secretary Flooring Company
Family Business
07.2020 - 11.2024
Associate of Arts - Business Accountancy
Florida National University