Angelica Cruz
Abingdon,MD
Summary
Waitress Supervisor at First Watch with a proven track record in enhancing customer satisfaction and operational efficiency. Expert in task delegation and complaint handling, I trained staff to uphold service excellence and food safety compliance, fostering a collaborative team environment that drove sales promotion and improved order accuracy.
Overview
1
1
year of professional experience
Work History
Waitress Supervisor
First Watch
09.2024 - Current
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained new staff on menu knowledge, service standards, and operational procedures.
- Monitored food safety practices and ensured compliance with health regulations.
- Fostered team collaboration through effective communication and motivation strategies.
Education
High School Diploma -
Patterson Mill High School
Skills
Task delegation
Complaint handling
Order accuracy
Sales promotion
Strong leadership
Critical thinking
Customer service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Waitress Supervisor
First Watch
09.2024 - Current
High School Diploma -
Patterson Mill High School