Angelica Dalayoan
Austin,TX
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Executive Assistant
Twitch.tv
05.2022 - Current
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Answered high volume of phone calls and email inquiries.
- Organized and coordinated conferences and monthly meetings.
Pharmacy Technician
CVS Pharmacy
08.2021 - 04.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Optometric Technician
America's Best Contacts and Eye Glasses Optical
05.2018 - 07.2019
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Collaborated with optometry staff to reach individual and team goals.
- Strengthened relationships with returning patients through attentive follow-up calls regarding their eyewear orders.
- Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback for continuous improvement.
Education
Bachelor of Science - Political Science
University of Central Florida
Orlando, FL01-2025
Associate of Arts -
Eastern Florida State College
Melbourne01-2021
Skills
- Executive Support
- Administrative Support
- Office Management
- Strong Problem Solver
- Schedule & calendar planning
- Customer Service
- Excel spreadsheets
- Proofreading
Languages
Tagalog
Native or Bilingual
Interests
- Volunteering
- Documenting and sharing travel experiences
- Food Tourism
- Enjoy creating and following travel blogs and vlogs
- Video Gaming
- Supporting STEM education initiatives and mentorship programs
Timeline
Executive Assistant
Twitch.tv
05.2022 - Current
Pharmacy Technician
CVS Pharmacy
08.2021 - 04.2022
Optometric Technician
America's Best Contacts and Eye Glasses Optical
05.2018 - 07.2019
Bachelor of Science - Political Science
University of Central Florida
Associate of Arts -
Eastern Florida State College