Angelica Floyd
Thomasville,AL
Summary
Professional emergency communications specialist with track record of maintaining composure and delivering critical information under pressure. Skilled in multitasking, effective communication, and problem-solving in high-stress situations. Strong focus on teamwork and adaptability, ensuring reliable performance in dynamic work environment. Proven ability to handle complex scenarios with empathy and precision.
Overview
1
1
Language
4
4
years of professional experience
Work History
E911 Dispatcher
Clarke County-Grove Hill, AL
Clarke County-Grove Hill, AL
05.2018 - 05.2022
- Dispatched emergency medical services to various locations in a timely and efficient manner
- Managed multiple incoming calls and prioritized emergencies based on severity
- Utilized computer-aided dispatch (CAD) system to track and monitor EMS units
- Effectively communicated with EMS personnel, providing accurate information and instructions
- Collaborated with law enforcement agencies to coordinate responses for incidents involving both medical emergencies and criminal activity if needed
- Maintained a calm demeanor under pressure while dealing with distressed callers or challenging situations
- Collaborated with medical professionals to gather accurate patient information for effective triage and resource allocation
E911 Dispatcher
Clarke County-Grove Hill, AL
Clarke County-Grove Hill, AL
05.2018 - 05.2022
- Dispatched emergency medical services to various locations in a timely and efficient manner
- Managed multiple incoming calls and prioritized emergencies based on severity
- Utilized computer-aided dispatch (CAD) system to track and monitor EMS units
- Effectively communicated with EMS personnel, providing accurate information and instructions
- Collaborated with law enforcement agencies to coordinate responses for incidents involving both medical emergencies and criminal activity if needed
- Maintained a calm demeanor under pressure while dealing with distressed callers or challenging situations
- Collaborated with medical professionals to gather accurate patient information for effective triage and resource allocation
Education
High school diploma - GED
Associate's degree - Welding
Alabama Southern Community College
Thomasville, AL05.2017
Associate's degree - Welding
Alabama Southern Community College
Thomasville05.2017
Skills
- Communication skills
- Computer skills
- Multi-line phone systems
- Productivity software
- Dispatching
- Phone etiquette
- Computer operation
Languages
English
Timeline
E911 Dispatcher
Clarke County-Grove Hill, AL
05.2018 - 05.2022
E911 Dispatcher
Clarke County-Grove Hill, AL
05.2018 - 05.2022
High school diploma - GED
Associate's degree - Welding
Alabama Southern Community College
Associate's degree - Welding
Alabama Southern Community College