Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Angelica De La Cerda

Houston,TX

Summary

Dynamic and results-driven waitress trainer with a proven track record at Saltgrass Steakhouse, excelling in team motivation and conflict resolution. Enhanced customer satisfaction through exceptional service and effective communication. Skilled in training and mentoring staff, fostering a collaborative environment that improved overall restaurant performance.

Overview

10
10
years of professional experience

Work History

Waitress Trainer

Saltgrass Steakhouse
01.2020 - Current
  • Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
  • Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
  • Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
  • Trained and mentored over 20 new personnel hired to fulfill various roles.

Wait Staff Member

Olive Garden Restaurant
10.2018 - 11.2019
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.

Waitress Trainer

Pappasito Cantina
09.2017 - 09.2018
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
  • Assisted in training new waitstaff members, fostering a team-oriented work environment.
  • Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
  • Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
  • Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
  • Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.

Cashier /Truck Washer

Blue Beacon
08.2015 - 09.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

High School Diploma -

Furr High School
Houston, TX
06-2014

Skills

  • Team motivation
  • Wine pairing expertise
  • Patience and tact
  • Energy and enthusiasm
  • Efficient movement
  • Training and mentoring
  • Conflict resolution
  • Payroll processing
  • Documentation and reporting
  • Employee development
  • Multitasking Abilities
  • Adaptability and flexibility

Accomplishments

  • Supervised team of Saltgrass Steakhouse staff members.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

Spanish
Full Professional
English
Native or Bilingual

Timeline

Waitress Trainer

Saltgrass Steakhouse
01.2020 - Current

Wait Staff Member

Olive Garden Restaurant
10.2018 - 11.2019

Waitress Trainer

Pappasito Cantina
09.2017 - 09.2018

Cashier /Truck Washer

Blue Beacon
08.2015 - 09.2017

High School Diploma -

Furr High School

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