Angelica Del Valle
Bronx,NY
Overview
3
3
years of professional experience
Work History
Inside Sales Representative
First American Home Warranty
04.2024 - Current
- Generated new leads through high-volume outbound calling, consistently exceeding 200 daily dial.
- Generated and shared daily transfer reports, showcasing achievements and identifying areas for growth.
- Streamlined the customer journey by efficiently transferring qualified leads to the sales department, enhancing overall customer experience.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Used CRM software to maintain detailed contact logs and account records.
Client Service Representative
The Law Offices of Spar & Bernstein, P.C.
11.2023 - 02.2024
- Expertly triaged client inquiries, connecting them with specialized teams for personalized support.
- Sourced and secured high-potential leads, driving consultation opportunities and business growth.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
Inside Sales Representative
Angi
08.2021 - 10.2023
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
- Set up new accounts, established customer credit and set up payment methods.
- Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Kept detailed records of daily activities through online customer database.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Negotiated prices, terms of sales and service agreements.
- Achieved or exceeded company-defined sales quotas.
Education
Associate in Science (AS) - Computer Information Systems
Borough of Manhattan Community College
New York, NY05.2023
Skills
- CRM software
- Microsoft Office
- Bilingual
- Data entry
- Salesforce
- Computer skills
- Inside sales
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Inside Sales Representative
First American Home Warranty
04.2024 - Current
Client Service Representative
The Law Offices of Spar & Bernstein, P.C.
11.2023 - 02.2024
Inside Sales Representative
Angi
08.2021 - 10.2023
Associate in Science (AS) - Computer Information Systems
Borough of Manhattan Community College