Angelica Duarte
Commerce City,US
Summary
Certified Phlebotomy Technician with a proven track record in blood collection and patient care, certification number T9G4Q5M2. Expertise in venipuncture and capillary puncture techniques ensures efficient specimen collection while prioritizing patient comfort and safety. Strong communication skills facilitate clear instructions and reassurance, fostering a positive experience for patients during procedures. Committed to maintaining high standards of infection control and accurate record-keeping, prepared to contribute effectively in a dynamic healthcare environment.
Excelled in enhancing team performance and customer satisfaction through effective conflict resolution and coaching. Skilled in project planning and safety procedures, achieving significant improvements in workplace efficiency and safety.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Laboratory Assistant
HCA Health One Rose
Denver, CO
12.2025 - Current
- Conducted venipuncture and capillary blood collection procedures with high accuracy.
- Ensured compliance with safety protocols and infection control standards during specimen handling.
- Maintained accurate patient records and documentation for each blood draw.
- Collaborated with healthcare professionals to ensure timely specimen processing and delivery.
- Implemented process improvements to enhance workflow efficiency in the laboratory setting.
- Provided excellent patient care by addressing concerns and ensuring comfort during procedures.
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Upheld HIPAA compliance through careful management of confidential patient records and lab results.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Centrifuged blood samples as outlined in clinical protocols.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Enhanced laboratory efficiency by processing, labeling, and storing specimens according to established protocols.
- Maintained a clean and safe work environment, adhering to infection control policies and procedures.
Manager
McDonalds
6050 Parkway Drive Commerce City, CO 80022
11.2023 - 03.2025
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed and motivated employees to be productive and engaged in work.
- Improved safety procedures to create safe working conditions for workers.
- Developed detailed plans based on broad guidance and direction.
Team Leader
B & B Blending, Inc
10963 Leroy Dr. Northglenn CO, 80233
07.2020 - 06.2021
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Observed packing operations to verify conformance to specifications.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Gathered, organized and input information into digital database.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Created and managed project plans, timelines and budgets.
Janitor
CCS Facility Services
1485 Lipan St, Denver CO, 80223
10.2018 - 06.2019
- Kept building spaces premises clean inside and outside.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Maintained floor cleaning and waxing equipment.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Checked in and stocked inventory throughout facility.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
Crew Member
Fresca Foods
195 Ctc Blvd, Louisville CO, 80027
10.2017 - 08.2018
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Worked well with teammates and accepted coaching from management team.
- Prepared products following restaurant, health, and safety standards and procedures.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Stocked shelves to organize aisles in assigned department.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Education
High School Diploma - Phlebotomist Technician
Front Range Community College
Westminster, CO05.2025
Phlebotomist Technician - Phlebotomist Technician
Front Range Community College
Westminster, CO05.2025
Skills
- Marketing
- Project management
- Operations management
- Project planning
- Negotiation
- Safety procedures
- Coaching and mentoring
- Staff training and development
- Team leadership
- Partnership development
- Conflict resolution
- Disciplinary techniques
- Customer service
- Verbal and written communication
- Shift scheduling
- Schedule preparation
- Goal setting
- Blood collection
- Venipuncture
- Sample labeling
- Sanitation and sterilization
- Proper labeling
- Patient support
- Venipuncture and capillary puncture
- Communication
- Laboratory safety protocols
- Laboratory record keeping
- Specimen processing
- Pipetting techniques
- Sample preparation
- Hazardous waste disposal
Accomplishments
- Improved blood collection process by preparing supplies to match patient load.
- Supervised team of 11 staff members.
Certification
- PT - Phlebotomy Technician
- Certified Phlebotomy
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Laboratory Assistant
HCA Health One Rose
12.2025 - Current
Manager
McDonalds
11.2023 - 03.2025
Team Leader
B & B Blending, Inc
07.2020 - 06.2021
Janitor
CCS Facility Services
10.2018 - 06.2019
Crew Member
Fresca Foods
10.2017 - 08.2018
High School Diploma - Phlebotomist Technician
Front Range Community College
Phlebotomist Technician - Phlebotomist Technician
Front Range Community College