ANGELICA DURAN
Salt Lake City,UT
Summary
Organized professional bringing excellent communication skills and proactive nature, with proven history of performing with integrity and efficiency. Committed to optimizing administrative resources to meet business objectives and leveraging strengths to maximize team performance. Offering several years of experience in leadership and administrative support roles. As well as Proficient and polite Patient Registrar dedicated to offering excellent customer service and administrative support. Skilled in ensuring timely patient processing through effective communication and staff coordination. Competent in scheduling, record keeping and insurance processing. Also I am a Dedicated administrative support specialist with several years of experience providing assistance to staff dedicated to surpassing financial and operational objectives. Effective in training, support, and leadership of new team members in alignment with policies and procedures. Skilled at ensuring quality assignation and management of talents to achieve objectives.
Overview
4
4
years of professional experience
Work History
Administrative Support Assistant
Security National Financial Corp
07.2023 - Current
- Provided administrative support to the litigation team.
- Provided administrative support for sales representatives when needed.
- Provided administrative support to office staff and management.
- Updated internal documentation related to report writing procedures, policies, and protocols.
- Compiled data from multiple sources into concise summaries for executive review.
- Compiled reports summarizing key points discussed in each meeting session.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Documented all training activities including attendance records, feedback forms, surveys.
- Adapted teaching methods according to the needs of individual learners or groups.
Patient Access Associate
Intermountain Medical Center
05.2021 - 07.2023
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
- Stayed calm under pressure to and successfully dealt with difficult situations
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered
- Delivered support to medical staff in completion of patient paperwork.
Bilingual Customer Service Representative
MAXIMUS
02.2020 - 04.2021
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish
- Assisted customers with Spanish-language inquiries in a timely and professional manner
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Educated customers about billing, payment processing and support policies and procedures
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Responded to customer calls and emails to answer questions about products and services
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Associate of Applied Science - Business Management
Salt Lake Community College
05.2023
Skills
- Priority Management
- Training and Development
- Market Analysis
- Respectful
- Decision-Making Skill
- Time Management
- Microsoft Office
- Group and Individual Instruction
- Respectful and Compassionate
- Interpersonal Communication
- Dependable and Responsible
- Teambuilding
- Administrative support specialist
- Performance Management
- Materials Preparation
Languages
Spanish
Native or Bilingual
References
Hanna (801) 330-3662
Karina (951) 376-9600
Joel (385) 222-8962
Jennifer (385) 207-9546
Timeline
Administrative Support Assistant
Security National Financial Corp
07.2023 - Current
Patient Access Associate
Intermountain Medical Center
05.2021 - 07.2023
Bilingual Customer Service Representative
MAXIMUS
02.2020 - 04.2021
Associate of Applied Science - Business Management
Salt Lake Community College