Angelica Sagastume
Soledad,CA
Summary
Experienced Monterey County resident with over 14 years of expertise in administrative operations and social/human services. Skilled in delivering exceptional customer service, assessing and supporting clients, and providing education and treatment. Proven ability to train new staff on office procedures, ensure compliance with regulatory standards, and develop efficient organizational systems. Strong collaborator with community partners, adept at public speaking, group facilitation, and quickly mastering new concepts and systems.
Overview
10
10
years of professional experience
Work History
Work and Family Life Specialist
NAVAL SUPPORT ACTIVITY MONTEREY
08.2018 - Current
- Company Overview: Fleet and Family Support Center.
- Assist and facilitate resources to assist customers with personal financial planning, money management, and developing short- and long-term strategies, to include consumer affairs issues through a range of seminars and workshops.
- Provide information on a variety of financial topics, such as the military pay system, banking, credit, budget development, financial record keeping, debt, consumer rights and obligations under federal and state consumer protection laws, local consumer information, car buying, insurance, savings, investments, etc.
- Oversee the Command Financial Specialist (CFS) program, provide training, and serve as a consultant to CFS.
- Conduct command and unit leader training and briefings to assist supervisory personnel in recognizing financial problems experienced by military families, and in making appropriate referrals for assistance.
- Deliver social media virtual marketing, virtual service options, and virtual resources.
- Provide consultations, programs, and services to help military families in the job search process, including navigating federal employment and employment preference programs.
- Guide military spouses and family members on career planning, job seeking, and resume writing, as well as help them prepare for interviews and negotiate offers.
- Facilitate various workshops to help participants learn how to get a job and maintain a career.
- Run a virtual employment resource group.
- Conduct deployment support services to include pre-, mid-, and post- educational briefings.
- Address the specific concerns and needs of service members and their families in coping with extended separation.
- Provide command consultation and support, information resources, and referrals, deployment, and mobilization support.
- Provide support and training for Family Readiness Groups.
- Refer to command services and subject matter experts that support family well-being during the separation or return of deploying military members and their families, including Legal and Chaplain services, clinical counseling, financial Relief Society, Red Cross, recreation, education, ombudsman, and installation or community private organizations.
- Develop and deliver monthly newsletters to clients.
- Identified needs of customers promptly and efficiently.
- Assisted in developing strategies to increase customer satisfaction levels.
Supervising Case Manager
GEO GROUP REENTRY SERVICES
Salinas, USA
09.2014 - 08.2018
- Company Overview: Monterey County Day Reporting Center.
- Assisted the Program Manager with the supervision of the activities and the staff, ensuring that all services meet all contractual obligations.
- Accountable for full office operations when the Program Manager was out of the office.
- Trained staff with an array of office duties, including case management, so that staff is able to perform to job standards.
- Leads peer or lower-classified employees through the assignment of work, monitoring of progress, reviewing of results, and providing technical instruction or training.
- Maintained spreadsheets for office logs and activity reports.
- Audited files, groups, and individual sessions to ensure the accurate and timely documentation.
- Reviewed client files with case managers monthly to ensure intake paperwork, program plans, weekly meetings, and other services are in compliance with the contract.
- Assigned clients to Case Managers so that each client receives program services defined by the contract.
- Conducted employment interviews in accordance with company procedures, and recommended candidates for final selections as designated by the facility director.
- I provided input to management for the purpose of reviews, salary actions, promotions, transfers, or disciplinary actions; however, I was not responsible for administering any personnel actions.
- Managed a caseload of 25-30 high-risk offender clients, using principles of the 'What Works' system, and performed face-to-face individual meetings, utilizing Motivational Interviewing techniques.
- Conducted risk/need assessments, and created individual treatment plans.
- Met regularly with participants and documented participants' progress or regress in the company database.
- Conducted orientation meetings with new participants to explain program rules and regulations.
- Verbally explained the participant contract in detail to ensure that the participant understands their responsibilities.
- Set participant schedules, and specify all approved activities based on sentencing information.
- Monitored participant compliance with alcohol and/or drug counseling when required.
- I reviewed daily summaries each morning and forwarded reports to the appropriate agency as required.
- Interfaced with Monterey County Probation and reported their clients' progress and all program violations.
- Facilitated weekly Cognitive Behavioral Therapy groups that included Moral Reconation Therapy, Life Skills, Anger Management, and Parenting.
- Developed and monitored the participant's progress relative to their CMP through all phases of the program.
- Maintained progress notes in participant files, and developed discharge and aftercare plans.
- Represented the company in contacts with elected officials, and other public figures in the criminal justice system.
- Provided general customer service to all who entered the facility, including clients.
- I answered the telephone and acted as a receptionist.
- Checked in 65-100 high-risk clients on probation entering the facility, and provided general customer service.
- Completed initial intakes and oriented new clients to the program requirements.
- Conducted office opening and closing procedures, including preparing and distributing reports.
- Filed, prepared charts, performed data entry, and prepared documents for court review.
- Facilitated weekly groups, Program Orientation, and Change Orientation.
- Assisted case managers with case coordination and communication with appropriate official agencies, including referring clients to needed resources and assigning clients to groups or other services.
- Completed drug screens randomly, performed breath analysis, and provided written and computerized results.
- Documented client attendance, participation, and progress in the company database.
- Carried out employment and education assessments, and created individual employment and education plans.
- Conducted, established, and oversaw ongoing job preparation, job retention, and computer skills training resources.
- Established and coordinated relationships with state and private employment agencies, and vocational schools.
- Developed on-the-job support for clients who have been placed.
- Arranged client placement in vocational training, in coordination with local vocational schools.
- Established and oversaw a computer learning lab for GED preparation and remedial education.
- Facilitated Employment Readiness Group and Community Connections Group meet biweekly.
- Referred clients to needed resources, and assisted other staff with general operations to meet the needs of the program.
Education
Bachelor of Arts Degree - Collaborative Health And Human Services
CALIFORNIA STATE UNIVERSITY MONTEREY BAY
Seaside, CA05.2011
Skills
- Analytical thinking
- Approachable
- Committed
- Communicative
- Compassionate
- Computer literate
- Conflict resolution
- Creative
- Culturally sensitive
- De-escalation skills
- Documentation management
- Emergency response
- Knowledgeable about Monterey County community resources
- Knowledgeable about office equipment
- Multitasker
- Organized
- Problem solver
- Quality assurance
- Rapid learner
- Self-directed
- Strong team player
- Team collaboration
- 40wpm
Accomplishments
- Mid-Level Civilian of the Quarter, Second Quarters Fiscal year 2022 from Fleet and Family Readiness Naval Support Activity Monterey
- Monterey County Community Job Fair Committee Member, 08/18-Present
- Coordinate and facilitate two community job fairs a year: one in Monterey and the other in Salinas
- Certificate of Special Congressional Recognition as an Organizing Volunteer for Congressman Jimmy Panetta, 10/17
- Certificate of Recognition as an Organizing Volunteer for Senator Anthony Cannella, 10/17
- Certificate of Special Congressional Recognition for Outstanding and Invaluable Service to the Community for Congressman Sam Farr, 07/16
- Helped pilot the 1st ever 2016 Monterey County Jail Job Fair
- Partook in Monterey County Community Corrections Partnership Meetings
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Work and Family Life Specialist
NAVAL SUPPORT ACTIVITY MONTEREY
08.2018 - Current
Supervising Case Manager
GEO GROUP REENTRY SERVICES
09.2014 - 08.2018
Bachelor of Arts Degree - Collaborative Health And Human Services
CALIFORNIA STATE UNIVERSITY MONTEREY BAY
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