Rebecca Micallef
New Albany,OH
Summary
Experienced professional offering exceptional customer service and conflict resolution skills. Proven ability to efficiently manage front desk operations, ensuring guest satisfaction. Technically savvy, friendly, punctual, and adept at handling challenges.
Overview
8
8
years of professional experience
Work History
Front End Manager
United States Navy, Naval Support Activity
10.2023 - Current
- Assisted senior management in decision making by providing insights into customer requirements.
- Trained and managed a team of 2 front-end developers.
- Handled payment processing and provided customers with receipts and proper bills and change.
Store Manager
United States Navy, Boatswain's Mate
Norfolk, VA
06.2023 - 10.2023
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
Maintenance Technician
United States Navy, Boatswain's Mate
05.2020 - 06.2023
- Performed preventive maintenance tasks, including lubrication and cleaning of machines and equipment.
- Developed preventative maintenance plans for various types of machinery.
- Scheduled preventive maintenance programs to keep equipment in good working condition.
Embroidery Manager
United States Navy, USN
San Diego, CA
01.2021 - 02.2022
- Streamlined embroidery service processes resulting in a rise in customer satisfaction rates.
- Coordinated with other departments to ensure timely delivery of embroidered products.
- Monitored inventory levels of supplies used in the production of embroidered items.
- Maintained records of orders, invoices, and payments related to embroidery services.
- Created detailed work instructions and trained staff on proper techniques for producing quality embroidered products.
- Resolved customer complaints regarding errors or delays in the delivery of embroidered goods.
- Helped to create over 500 name-tapes.
Deckhand
United States Navy, Boatswain's Mate
New Albany, OH
01.2017 - 11.2020
- Coordinated with vendors for supplies or services needed for deck operations.
- Organized meetings with crew members to discuss upcoming projects or assignments.
- Ensured compliance with applicable federal, state, local laws, regulations pertaining to safety, environmental issues.
Education
New Albany High School
New Albany, OH01-2018
Skills
- Merchandising expertise
- Employee development and training
- Conflict Management
- Cash Flow Management
- Customer Service
- Sales Planning
Accomplishments
- Certification of Appointment by the United States Navy
- Sailor of the Day
Timeline
Front End Manager
United States Navy, Naval Support Activity
10.2023 - Current
Store Manager
United States Navy, Boatswain's Mate
06.2023 - 10.2023
Embroidery Manager
United States Navy, USN
01.2021 - 02.2022
Maintenance Technician
United States Navy, Boatswain's Mate
05.2020 - 06.2023
Deckhand
United States Navy, Boatswain's Mate
01.2017 - 11.2020
New Albany High School
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