ANGELICA FULTON
Lawrenceville,GA
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Medical Billing and Coding position. Ready to help team achieve company goals.
Overview
2024
2024
years of professional experience
Work History
Externship
Parris And Associates
07.2023 - 08.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Supported office staff and operational requirements with administrative tasks.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Assisted with medical coding and billing tasks.
- Updated patient records with accurate, current insurance policy information.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Posted payments to accounts and maintained records.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed over 50 patient's per day
Collection Manager
Ida Acceptance 360, LLC
04.2020 - 08.2023
- Call Customer and Co-Buyers home and cells numbers listed
- Contact all references and numbers with prior contact
- Skip tracing accounts
- Pull sets reports, contact each account daily unless arrangement set
- Properly note accounts with payment arrangements if customer is late and follow up on date
- Call references on accounts with no contact
- Managed over 100 customer calls per day
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Contacted clients with past-due payments and actively monitored payments due from clients.
- Documented interactions in computer database and updated information.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Reviewed, researched and corrected discrepancies and customer concerns.
- Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
- Researched and resolved accounts payable discrepancies.
- Researched accounts and completed due diligence to resolve collection problems.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies
- Contacted clients with past-due payments and actively monitored payments due from clients
Administrative Assistant
US AUTO SALES
03.2019 - 04.2020
- Greet customers and provide excellent customer service
- Assist Sales Manager and Finance Manager with closing deals
- Process titles and loaner agreements
- Process, review and submit customer documents
- Generate daily, weekly, and monthly reports
- General filing & scanning duties and ordering
- Explain CPI insurance to customers
- Establish Pastime Accounts
- Manage referrals
- Assist with administrative tasks related to repossessions.
- Managed over 20 sales per day
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Assisted coworkers and staff members with special tasks on daily basis
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates
- Transcribed and organized information to assist in preparing speeches and presentations
Traffic Coordinator/Dispatch
FXLogistics
10.2018 - 12.2018
- Utilized network optimization tools
- Implemented successful business strategy that resolves issues & achieves results
- Ensured company protocol & policies to optimal utilization
- Interacted with Logistics division
- Communicated with internal employees daily to secure shipment orders
- Tracked shipments providing on-time service
- Diffused possible situations with loads in transit
- Communicated effectively with all office personnel.
- Communicated deadlines and established benchmarks for incremental departmental success
- Developed and managed document tracking procedures and data gathering processes
Red Oak Sanitation
08.2017 - 08.2018
- Route corrections
- Routing new stops, correcting/adding account notes, re-sequencing of service route, updating address and geocodes)
- Route Management
- Routes will often need to be looked at and broken down so it is as efficient and profitable as possible
- Remapping, resequencing, combining, or dissolving)
- Closing of work orders, reviewing driver’s hours, creating route map, creating daily truck list, review service drivers load sheets and work orders)
- Provide delivery estimates for customers, assist customers with product questions, resolve operations-related customer issues, check status of routes with drivers, assign additional work, assist drivers in resolving jobsite issues or equipment issues.
Work Force Coordinator
Charter Communications
1 1 - 05.2017
- Respond to customer service requests by prioritizing and dispatching service requests to available installation or service technicians, act as liaison between technician and customer service employees
- Assist in driving field technician productivity, time management and real-time job routing through utilization of workforce management software
- Troubleshoot and resolve issues by fixing the customers problem over the phone with the customer whenever possible eliminating unnecessary truck rolls
- Close work orders using proper solution and clear codes
- Ensure billing is complete and accurate by verifying the services installed are reflective of the services on the account along with the appropriate one-time charges being added to the account
- Perform other duties as requested by supervisor.
Dispatcher I
Charter Communications
03.2008 - 01.2010
- Responded to customer service requests by prioritizing and dispatching service requests to available installation or service technicians, act as liaison between technician and customer service employees
- Assisted in driving field technician productivity, time management and real-time job routing through utilization of workforce management software
- Monitored real-time performance and job completion of assigned field technicians, and backfill cancelled jobs, when possible, to ensure productive time is maximized
- Pre-call all customers to verify issues, scheduled appointment date and time and reschedule missed appointments
- Troubleshooted and resolved issues whenever possible eliminating unnecessary truck rolls
- Verified technician’s route upon each tech contact into dispatch
- Recorded customer service calls into computer to provide accurate customer service history in each customer account and record of service calls
- Followed “where’s my tech” guidelines when notating accounts
- Assisted technicians by sending hits to DCT’s, troubleshooting MOXI, SVOD, VOD, HDTV, Cable Cards and High-Speed Internet issues to ensure all services are working
- Closed work orders using proper solution and clear codes
- Ensured billing is complete and accurate by verifying services installed are reflective of services on account along with appropriate one-time charges
- Performed other duties as requested by supervisor.
- Managed over 100 customer calls per day
Dispatcher
Communications Unlimited
01.2006 - 12.2007
- Responded to customer service requests by prioritizing and dispatching service requests to available installation or service technicians, act as liaison between technician and customer service employees
- Verified technician’s route upon each tech contact into dispatch
- Pre-call all customers to verify issues, scheduled appointment date and time and reschedule missed appointments
- Preformed other duties as requested by supervisor.
Education
No Degree - Medical Billing And Coding
Gwinnett College
Lilburn, GA10.2023
Associate of Arts -
Georgia Institute of Cosmetology, Cosmetologist
Buford, GA2009
Technical Diploma -
Dacula High School
Dacula, GA1999
Skills
- Spreadsheet Tracking
- Payment Discrepancy Research
- Collection Calls
- Microsoft Excel
- Customer Relations
- Recordkeeping Requirements
- Past Due Procedures
- ICD-10 (International Classification of Disease Systems)
- Microsoft Office
- Accurate Documentation
- HIPAA
Timeline
Externship
Parris And Associates
07.2023 - 08.2023
Collection Manager
Ida Acceptance 360, LLC
04.2020 - 08.2023
Administrative Assistant
US AUTO SALES
03.2019 - 04.2020
Traffic Coordinator/Dispatch
FXLogistics
10.2018 - 12.2018
Red Oak Sanitation
08.2017 - 08.2018
Dispatcher I
Charter Communications
03.2008 - 01.2010
Dispatcher
Communications Unlimited
01.2006 - 12.2007
No Degree - Medical Billing And Coding
Gwinnett College
Associate of Arts -
Georgia Institute of Cosmetology, Cosmetologist
Technical Diploma -
Dacula High School
Work Force Coordinator
Charter Communications
1 1 - 05.2017
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