Angelica Galaviz
San Diego,CA
Summary
Detail-oriented Surgery Scheduling Coordinator specializing in HIPAA compliance, patient coordination, and insurance verification. Proven expertise in EHR systems and procedure scheduling.
Overview
9
9
years of professional experience
Work History
Surgery Scheduling Coordinator
Andrews Institute For Orthopaedics & Sports Medicine
San Diego, CA
07.2023 - 11.2025
- Managed communication between patients, surgeons, and medical staff to enhance workflow efficiency.`
- Verified insurance coverage and obtained pre-authorizations.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Obtained payments from patients and scanned identification and insurance cards.
- Assisted with medical coding and billing tasks.
Front Desk Agent
La Valencia Hotel
La Jolla, CA
09.2020 - 08.2023
- Managed guest check-in and check-out processes to ensure smooth operations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated room assignments and special requests to enhance guest satisfaction.
- Trained new front desk staff on hotel policies and reservation systems for operational efficiency.
Hotel Front Desk Agent
La Jolla Cove Suites
La Jolla, CA
09.2021 - 07.2023
- Managed guest check-ins and check-outs efficiently, ensuring a smooth experience.
- Resolved guest inquiries and issues promptly to enhance customer satisfaction.
- Processed reservations and cancellations using property management software accurately.
- Coordinated with housekeeping and maintenance teams to fulfill guest requests swiftly.
Store Associate
In-N-Out Burger
San Diego, CA
09.2016 - 06.2021
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Operated cash register efficiently, handling transactions accurately and maintaining balanced drawers.
- Assisted in training new associates on food safety standards and operational procedures.
- Maintained cleanliness and organization of work areas to adhere to health regulations.
Education
Business
Grossmont College
El Cajon, CAHigh School Diploma -
Mission Bay High School
San Diego, CA2013
Skills
- HIPAA compliance
- Patient coordination
- Insurance verification
- Procedure scheduling
- EHR systems expertise
- Attention to detail
Languages
Spanish
Native or Bilingual
Timeline
Surgery Scheduling Coordinator
Andrews Institute For Orthopaedics & Sports Medicine
07.2023 - 11.2025
Hotel Front Desk Agent
La Jolla Cove Suites
09.2021 - 07.2023
Front Desk Agent
La Valencia Hotel
09.2020 - 08.2023
Store Associate
In-N-Out Burger
09.2016 - 06.2021
Business
Grossmont College
High School Diploma -
Mission Bay High School