Angelica Gallegos
Brigham City
Summary
Dynamic professional with a proven track record at Best Western Hotel, excelling in quality inspections and operational efficiency. Recognized for resolving customer issues swiftly and fostering strong team collaboration. Adept at managing schedules and training staff, ensuring exceptional service delivery and compliance with safety standards.
Overview
8
8
years of professional experience
Work History
Previous AGM/ Currently Front Desk Night Auditor
Best Western Hotel
Brigham City
11.2019 - Current
- Resolved problems promptly to elevate customer approval.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Oversaw computer database and physical filing systems.
- Performed pricing and estimates based on customer needs and requirements.
- Handled cash accurately and prepared deposits.
Call Center Representative
Focus Services Inc.
Ogden
03.2018 - 10.2018
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and backed up other customer service managers.
Production Worker
Workforce Staffing Services
Brigham City
- Organized work to meet demanding production goals.
- Resolved issues quickly to maintain productivity goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Unloaded incoming products and moved boxes to staging areas, sorted items and transported to final storage locations.
- kept work area clean and followed safety procedures.
Education
High School Diploma -
Box Elder High School
Brigham City, UT06.2015
No Degree - General Studies
Utah State University
Logan, UTSkills
- Quality inspections and reporting
- Safety standards compliance
- Team collaboration and communication
- Documentation skills
- Operational efficiency
- Professional relationship management
- Creative problem-solving
- Telephone etiquette
- Detail-oriented support
- Call handling and transfers
- Active listening skills
- Clerical assistance
Timeline
Previous AGM/ Currently Front Desk Night Auditor
Best Western Hotel
11.2019 - Current
Call Center Representative
Focus Services Inc.
03.2018 - 10.2018
Production Worker
Workforce Staffing Services
High School Diploma -
Box Elder High School
No Degree - General Studies
Utah State University