Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Katie Willhite

Cheyenne,WY

Summary

Dedicated, remaining calm and poised in all types of situations. Great organization. Results-driven professional effective in implementing positive change while overseeing multiple tasks. A team player with great time management and organizational skills.

Professional with strong background in inspection, ready to ensure quality and compliance. Skilled in identifying issues, maintaining safety standards, and utilizing precision tools effectively. Known for fostering team collaboration and adapting to changing requirements. Reliable, results-driven, with keen eye for detail and commitment to excellence.

Overview

15
15
years of professional experience

Work History

Inspector/Housekeeper, Front Desk, Night Auditor

Best Western Plus Hotel
11.2024 - 06.2025
  • Prepared reports detailing findings of inspections, investigations, and tests.
  • Ensured compliance with industry regulations through meticulous attention to detail during inspections.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Accomplished multiple tasks within established timeframes.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Enhanced revenue accuracy by conducting nightly financial audits and reconciling discrepancies in transactions.
  • Collaborated with daytime staff to communicate relevant information about guest needs, preferences, and reservations for seamless service transitions between shifts.
  • Developed strong working relationships with cross-functional teams to ensure consistency in hotel services throughout all shifts.

Claims Analyst

DWS State of Wyoming Worker's Compensation
04.2023 - 03.2024
  • Followed all company procedures to keep data confidential.
  • Analyzed claims data to determine coverage and liability, ensuring accurate decision-making.
  • Reviewed coverage determinations, investigated and evaluated claims and negotiated settlements.

Server

Texas Roadhouse
03.2020 - 03.2023
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Bartender

Chili's Restaurant
08.2019 - 03.2020
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.

Warehouse Shipper/Package Handler

Magpul Industries
02.2015 - 12.2019
  • Packed, sealed or affixed postage to prepare materials for shipping.
  • Operated lift and hand trucks to transfer materials to and from target areas.
  • Recorded shipment data for reporting, accounting or recordkeeping purposes.

Lead Bartender

Outback Steakhouse
08.2013 - 01.2018
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Talked easily with patrons to build rapport and earn repeat business.

Paralegal

Board of Nursing State of Wyoming
11.2012 - 08.2013
  • Organized client calendars, prepared mailings and handled high call volumes.
  • Produced well-researched and articulate legal briefs, pleadings and statements.
  • Monitored and updated clients on case progress, including significant developments.

Paralegal

Mckellar Tiedeken & Scoggin
08.2010 - 10.2012
  • Filed pleadings and paperwork with court clerk to meet strict deadlines.
  • Organized client calendars, prepared mailings and handled high call volumes.
  • Produced well-researched and articulate legal briefs, pleadings and statements.

Education

Associate of Applied Science - Legal Assistant

Laramie County Community College
Cheyenne, WY
05-2010

Skills

  • Policy Interpretation
  • Interpersonal and written communication
  • Records Management
  • Understands confidentiality
  • Quality control
  • Visual inspections
  • Training and mentoring

Education and Training

other

Timeline

Inspector/Housekeeper, Front Desk, Night Auditor

Best Western Plus Hotel
11.2024 - 06.2025

Claims Analyst

DWS State of Wyoming Worker's Compensation
04.2023 - 03.2024

Server

Texas Roadhouse
03.2020 - 03.2023

Bartender

Chili's Restaurant
08.2019 - 03.2020

Warehouse Shipper/Package Handler

Magpul Industries
02.2015 - 12.2019

Lead Bartender

Outback Steakhouse
08.2013 - 01.2018

Paralegal

Board of Nursing State of Wyoming
11.2012 - 08.2013

Paralegal

Mckellar Tiedeken & Scoggin
08.2010 - 10.2012

Associate of Applied Science - Legal Assistant

Laramie County Community College

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