Angelica Garcia
Youngstown,OH
Overview
10
10
years of professional experience
Work History
Customer Support
State Alarm
Youngstown, OH
03.2013 - 09.2013
- Answered incoming phone calls addressing customer inquiries and questions
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Provided support
for technicians and sales representatives
Security Officer
Securitas Security Systems
Houston, TX
01.2004 - 09.2006
- Monitored and authorized entrance and departure of employees and visitors.
- Directed calls to appropriate individuals and departments.
- Entered alphanumerical data into databases in a timely and accurate manner.
Order Capture Agent
West at Home
Omaha, NE
05.2007 - 06.2008
- Answered incoming phone calls to process orders, address customer questions and resolve issues
- Obtained, entered and verified customer information
- Explained sales features and offered additional products and services
Education
Associate of Applied Science - Office Technology Professional
National College
2012
Skills
- Professional phone etiquette
- Excellent communication skills
- Customer service-oriented
- Accurate and detailed
Timeline
Customer Support
State Alarm
03.2013 - 09.2013
Order Capture Agent
West at Home
05.2007 - 06.2008
Security Officer
Securitas Security Systems
01.2004 - 09.2006
Associate of Applied Science - Office Technology Professional
National College