Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Angelica Gomez

Stockton,CA

Summary

Dynamic Service Advocate specializing in decision-making, complaint handling, and team collaboration, with a proven track record in enhancing customer satisfaction and fostering brand loyalty.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Service Advocate

Target
Lathrop, CA
06.2020 - Current
  • Resolved customer inquiries, ensuring a positive shopping experience and fostering brand loyalty.
  • Collaborated with team members to streamline service processes and enhance operational efficiency.
  • Trained new staff on customer service protocols, promoting consistency in service delivery.
  • Analyzed customer feedback to identify trends and recommend improvements in service offerings.
  • Mentored junior advocates, providing guidance on complex inquiries and conflict resolution strategies.
  • Led initiatives to improve response times for customer issues, resulting in increased satisfaction ratings.

Education

Bachelor of Science - Health Sciences

California State University, Sacramento
Sacramento, CA
01-2025

Skills

  • Decision-making skills
  • Customer service background
  • Complaint handling
  • Complex Problem-solving

Certification

Certified Phlebotomy Techniician

Timeline

Service Advocate

Target
06.2020 - Current

Bachelor of Science - Health Sciences

California State University, Sacramento