Norma Delgado

Work History

Target

11.2023 - Current

Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard
Create a welcoming experience by authentically greeting all guests
Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach
Engage with guests in a genuine way, which includes asking questions to better understand their specific needs
Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience
Thank the guest in a genuine way and let them know we're happy they chose to shop at Target
Scan and bag all guest items efficiently, accurately and in compliance with food safety standards and company best practices
Support guest services such as order pick up (OPU), Drive-up (DU) Orders, DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
Support Cash Office processes as needed, including management of cash systems
All other duties based on business needs
Communicating and interacting with guests to build an inclusive guest experience
Blending problem solving and decision making to positively impact the guest experience and resolve guest concerns
Adapting to different guest interactions and situations
Promoting and engaging around various benefits, offerings and services

Amazon

07.2021 - 03.2023

Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
Scan items into bins for customers orders packaged items to proceed to shipping.Stow scan items into bins for customer orders, receive items from employees to process into the system.Pack package items for shipping ; packers skills used fast paced.Decant unbox small big boxes from trucks scan and separate products for pickers.

Motivated

07.2020 - 08.2021

Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
Enhanced client progress by implementing individualized behavior intervention plans.
Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
Developed and implemented reinforcement systems to encourage positive behaviors.
Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
Worked as part of collaborative team to address changing needs of children and families.

Vogue Bistro

01.2019 - 09.2019

Reset and cleaned tables quickly to prepare for new customers.
Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Enhanced customer satisfaction by maintaining a clean and organized dining area.
Trained new staff in bussing and cleaning procedures.
Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
Coordinated with host staff on table availability, facilitating timely seating arrangements for guests.
Respected guest privacy by discreetly clearing dishes without interrupting conversations.
Checked dining area supplies of linens, wrapped silverware, and replenished low stock.