Angelica Green
Mansfield,TX
Summary
Self-motivated individual with several years of relevant experience. Analytical thinker and leader with a strong ability to organize and prioritize tasks. Dedicated to providing excellent patient care and ensuring smooth operations in healthcare facilities. Committed to continuous learning and improvement to deliver the highest quality of care.Compassionate, known for high productivity and efficient task completion. Possess specialized skills in patient communication, appointment scheduling, and medical billing. Excel at empathy, active listening, and conflict resolution, ensuring positive patient experiences and streamlined office operations.
Overview
3
3
years of professional experience
Work History
Patient Services Specialist
Texas Neurology
Dallas, TX
10.2023 - 08.2024
- Greeted and welcomed patients in a friendly manner
- Provided assistance to patients with inquiries about their medical records, insurance coverage, and hospital services
- Scheduled patient appointments and managed appointment calendars for physicians
- Assisted in the registration of new patients by obtaining demographic information from them
- Verified patient's insurance eligibility through web portals or phone calls to insurance companies
- Maintained patient files, including medical history and financial records
- Processed incoming medical records requests
Patient Access Representative
HCA Healthcare Inc.
Houston, TX
06.2022 - 08.2023
- Applied HIPAA privacy and security regulations while handling patient information
- Verified demographics and insurance information to register patients in computer system
- Organized and maintained records by updating and obtaining both personal and financial information from patients
- Obtained necessary signatures for privacy laws and consent for treatment
- Communicated financial obligations to patients and collected fees at time of service
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations
- Explained various admission forms and policies, acquiring signatures for consent
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans
Office Assistant
Chiro Sports Med
Houston, TX
01.2022 - 06.2022
- Answered phone calls and welcomed visitors to office
- Greeted visitors or callers to handle questions or direct to appropriate staff
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow
- Checked office supply levels, anticipated needs and placed orders for appropriate stock levels
- Dispersed incoming mail to correct recipients throughout office
Education
Health Administration -
Western Governors University
Salt Lake City, UT11-2025
Skills
- Problem-Solving
- Registration and Admissions
- Multitasking and Organization
- Patient Education
- Customer Service
- Pre-Admission Requests
- Financial Procedures Adherence
- Insurance Company Knowledgeable
- Patient Confidentiality and Data Security
- Administrative and Office Support
- Calm and Effective Under Pressure
- Organized and Efficient
- Caring and Empathetic
Timeline
Patient Services Specialist
Texas Neurology
10.2023 - 08.2024
Patient Access Representative
HCA Healthcare Inc.
06.2022 - 08.2023
Office Assistant
Chiro Sports Med
01.2022 - 06.2022
Health Administration -
Western Governors University