Summary
Overview
Work History
Education
Skills
Timeline
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ANGELICA GRULLON

Houston

Summary

Highly organized and detail-oriented professional with a strong background in customer service, sales, and administrative support. Demonstrated success in driving sales and enhancing customer satisfaction through effective communication and product knowledge. Skilled in managing multiple tasks efficiently, maintaining accurate records, and ensuring seamless operations. Proven ability to work in fast-paced environments while maintaining a high level of professionalism and attention to detail. Dedicated to delivering quality service and fostering positive client relationships.

Overview

17
17
years of professional experience

Work History

Personal Transportation Specialist

UBER
04.2023 - Current
  • Provide excellent customer service by assisting passengers, managing schedules, and ensuring a comfortable and timely travel experience.
  • Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly.
  • Improved customer satisfaction rates by proactively addressing inquiries and resolving issues quickly.
  • Coordinated schedules and communicated changes to customers.
  • Safeguarded company reputation by maintaining compliance with all federal, state, and local regulations.
  • Enhanced transportation efficiency by optimizing route planning and scheduling.

Sr. Sales Representative

PNC
01.2019 - 04.2023
  • Proficient in customer service, lending, loan servicing, and online banking operations.
  • Experienced in account maintenance, loan and credit application processing, and payment management.
  • Mentored and trained junior sales representatives, improving overall team performances and productivity.
  • Consistently recognized as a top performer in adherence, sales quotas, and account conversations.
  • Demonstrated strong interpersonal, communication, and leadership skills in interactions with customers and senior management.
  • Exceeded sales targets consistently by implementing effective sales strategies and techniques.

Property Manager

Governours Square Apartments
08.2008 - 01.2019
  • Oversaw work order management, ensuring timely maintenance and follow-ups.
  • Responded to inquiries from prospective tenants and processed rental applications.
  • Prepared lease agreements and coordinated with vendors for service setup.
  • Resolved tenant complaints, answered questions, and handled emergency issues.
  • Focused on tenant retention and maintained relationships with city and court officials.
  • Promoted property interest and worked to achieve evolving sales goals.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Oversaw daily payments reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.

Education

Social Sciences

Wright State University
Fairborn, OH
01-2003

High School Diploma -

Walter E. Stebbins High School
Dayton, OH
05-2001

Skills

  • Project management coordination
  • Public relations management
  • Collaborative teamwork
  • Proficient time management
  • Team leadership
  • Strong verbal skills
  • Problem-solving skills
  • Skilled in utilizing Google Suites tools
  • Proficient in Microsoft Office
  • Client support
  • Thorough in quality assurance
  • Staff management
  • Accounts receivable management
  • Supply chain purchasing

Timeline

Personal Transportation Specialist

UBER
04.2023 - Current

Sr. Sales Representative

PNC
01.2019 - 04.2023

Property Manager

Governours Square Apartments
08.2008 - 01.2019

Social Sciences

Wright State University

High School Diploma -

Walter E. Stebbins High School

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ANGELICA GRULLON