Angelica Guedea
Santa Maria,CA
Summary
Dynamic hospitality professional with a proven track record at Roche Harbor Resort, enhancing guest experiences through exceptional customer service and effective time management. Skilled in optimizing table turnover and managing high-pressure situations, I excel in team collaboration and adaptability, ensuring a welcoming atmosphere and efficient operations in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Host
Madrona Bar And Grill
03.2019 - 10.2025
- Greeted and seated guests efficiently, ensuring a welcoming atmosphere.
- Managed reservation system to optimize table turnover and guest flow.
- Assisted servers by relaying guest requests and coordinating service timing.
- Trained new hosts on best practices for customer engagement and workflow management.
- Monitored dining area to uphold cleanliness and adherence to safety standards.
- Collaborated with kitchen staff to ensure timely food delivery for guest satisfaction.
- Resolved guest inquiries and concerns, enhancing overall dining experience.
Host
Roche Harbor Resort
03.2019 - 10.2025
- Implemented process improvements that reduced wait times during peak hours.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Busser
Bayview Pub Restaurant
05.2016 - 10.2018
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted servers in delivering food and beverages promptly and efficiently.
- Collaborated with kitchen staff to ensure timely turnover of table settings.
- Supported inventory management by restocking supplies as needed throughout shifts.
- Implemented efficient cleaning protocols, reducing downtime between seating guests.
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
- Professional appearance
Languages
Spanish
Full Professional
Timeline
Host
Madrona Bar And Grill
03.2019 - 10.2025
Host
Roche Harbor Resort
03.2019 - 10.2025
Busser
Bayview Pub Restaurant
05.2016 - 10.2018