ANGELICA GUERRIERO

Mount Laurel

Summary

Aspiring

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

years of professional experience

2021

years of post-secondary education

Work History

Receptionist / Title Clerk

Lexus of Cherry Hill

Mount Laurel

02.2025 - Current

Greet and welcome guests as soon as they arrive at the dealership.
Direct visitors to the appropriate person and office.
Answer, screen, and forward incoming phone calls.
Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures).
Provide basic and accurate information in-person and via phone/email.
Receive, sort, and distribute daily mail/deliveries.

Fulfillment Expert

Target

Marlton

11.2021 - 06.2025

Create a welcoming experience by authentically greeting all guests.
Observe to quickly understand whether a guest needs assistance or wants to interact.
Engage with guests in a genuine way, asking questions to better understand their specific needs.
Select items for order pickup, drive-up, and shipment for digital guest orders.
Properly prepare, pack, and sort guest orders for shipment using correct materials.

Server

Medport Diner

Medford

10.2018 - 03.2020

Provide excellent customer service including greeting guests, taking orders, ensuring a positive dining experience.
Maintaining cleanliness in the restaurant.
Taking customer orders and delivering food and beverages.
Making menu recommendations, answering questions and sharing additional information with restaurant patrons.
Collect payments and upsell additional products when appropriate.

Education

Lenape High School

Medford, NJ

Skills

Interpersonal skills

Call handling

Communication skills

Leadership skills

Time Management skills

Conflict Resolution skills

Patience

Timeline