Amber Thompson
Central
Summary
Knowledgeable clerk with solid track record in managing title documentation efficiently. Proven ability to handle complex paperwork, ensuring accuracy and compliance with regulatory standards. Demonstrated expertise in data entry and customer service, contributing to seamless operations and client satisfaction. Experienced customer service professional with strong communication and problem-solving skills. Proven track record in managing high-volume calls, addressing customer concerns, and providing effective resolutions. Known for teamwork, flexibility, and consistently achieving results. Proficient in leveraging active listening and empathy to enhance customer satisfaction and loyalty.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Title Clerk
Carolina Auto Auction Inc.
05.2026 - Current
- Processed vehicle title transactions efficiently to ensure compliance with state regulations.
- Maintained accurate records and documentation for all title-related activities.
- Assisted customers in understanding title requirements and procedures, improving overall satisfaction.
- Collaborated with auction staff to streamline title processing workflows and enhance operational efficiency.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Managed high-volume inbound calls, providing exceptional customer service and support.
- Resolved customer inquiries efficiently, ensuring satisfaction and loyalty.
Certified Peer Support Specialist
Phoenix Center
Greenville, SC
04.2025 - Current
- Maintained accurate documentation of all interactions with clients including progress notes and discharge summaries.
- Facilitated peer support groups and provided guidance to assist peers in developing a sense of community, safety, and trust.
- Developed innovative outreach initiatives designed to engage hard-to-reach populations into supportive services.
- Provided education on mental health topics such as stress management, coping skills, anger management.
- Assisted peers with setting achievable goals and identifying resources to reach their desired outcomes.
- Demonstrated knowledge of relevant laws regarding HIPAA regulations, informed consent procedures.
- Responded quickly to meet customer needs and resolve problems.
- Participated in ongoing training to enhance own job skills and knowledge.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Committed to delivering excellent customer service while working in a fast-paced environment.
Team Lead
Dunkin' Donuts
Anderson, SC
01.2020 - 07.2023
Preloader
UPS
Anderson, SC
04.2021 - 08.2021
Landscaper
Countryside Properties LLC
Anderson, SC
02.2015 - 01.2021
Forklift Operator
Michelin Tires
Anderson, SC
03.2013 - 04.2015
Hooters Girl
Hooters
Anderson, SC
03.2008 - 08.2010
Education
Bachelor of Science (B.S.) - Human Services
Post University
Waterbury, CT, USGED - undefined
Westside High School
SC09-2009
Skills
- Customer service
- Microsoft Office proficiency
- Quality inspection
- Management skills
- Title processing
- File management
- Accuracy and precision
- Mental health awareness
- Stress reduction
- Family support
- Multicultural competence
- Empathy development
- Assertiveness training
- Data entry proficiency
- Complaint resolution
- Empathy display
- Software navigation
- Call handling expertise
- Call center customer service
Certification
- Forklift Certification
- Certified Peer Support Specialist
PERSONAL INFORMATION
Authorized To Work: US
Timeline
Title Clerk
Carolina Auto Auction Inc.
05.2026 - Current
Certified Peer Support Specialist
Phoenix Center
04.2025 - Current
Preloader
UPS
04.2021 - 08.2021
Team Lead
Dunkin' Donuts
01.2020 - 07.2023
Landscaper
Countryside Properties LLC
02.2015 - 01.2021
Forklift Operator
Michelin Tires
03.2013 - 04.2015
Hooters Girl
Hooters
03.2008 - 08.2010
GED - undefined
Westside High School
Bachelor of Science (B.S.) - Human Services
Post University