Angelica Guillermo
Hayward,CA
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
2
2
years of professional experience
Work History
Shift Leader
Taco Bell
Hayward, CA
02.2018 - 11.2019
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Trained new employees and delegated daily tasks and responsibilities.
Team Member
Taco Bell
Dublin, CA
11.2017 - 05.2018
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Optimized workflows with proactive problem-solving and process improvements that streamlined day-to-day operations.
Education
High School Diploma -
James Logan High School
Union City, CA06.2010
Skills
- Operations Support
- Customer Service Management
- Production Scheduling
- Production Reporting
- Professional Appearance
- Conflict Resolution
- Creative Problem-Solving
Timeline
Shift Leader
Taco Bell
02.2018 - 11.2019
Team Member
Taco Bell
11.2017 - 05.2018
High School Diploma -
James Logan High School