Angelica Gutierrez
North Hollywood,California
Summary
Dynamic and results-oriented Customer Service Representative with a proven track record at Ecola Services Inc. Excelled in resolving high-stress disputes, enhancing customer loyalty by 30%. Skilled in critical thinking and Microsoft Excel, adept at transforming challenges into solutions and leading by example in high-pressure environments.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Ecola Services Inc.
10.2000 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Nogales High School
La Puente, CASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Scheduling
- Follow-up skills
- Call management
- Paperwork processing
- Appointment scheduling
- Administrative support
- Staff training
Languages
English
Spanish
Full Professional
Timeline
Customer Service Representative
Ecola Services Inc.
10.2000 - Current
High School Diploma -
Nogales High School