Angelica Gutierrez
North Hollywood,California
Summary
Dynamic and results-oriented Customer Service Representative with a proven track record at Ecola Services Inc. Excelled in resolving high-stress disputes, enhancing customer loyalty by 30%. Skilled in critical thinking and Microsoft Excel, adept at transforming challenges into solutions and leading by example in high-pressure environments.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Ecola Services Inc.
15314 Devonshire Street, Mission Hills Ca 91345
10.2000 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Nogales High School
La Puente, CASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Scheduling
- Follow-up skills
- Call management
- Paperwork processing
- Appointment scheduling
- Administrative support
- Staff training
Languages
English
Spanish
Full Professional
Timeline
Customer Service Representative
Ecola Services Inc.
10.2000 - Current
High School Diploma -
Nogales High School