Hi, I’m
Angelica Gutierrez
Pomona,CA
Summary
Proven leader and effective decision-maker, adept in cash handling and customer service, enhanced Pizza Hut's team performance through strategic training and mentoring. Excelled in resolving escalated customer issues, aligning with company values. Skilled in optimizing workforce efficiency and compliance with state regulations, demonstrating significant improvements in team dynamics and operational excellence.
Overview
2024
years of professional experience
Work History
Pizza Hut
Shift Manager
Job overview
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Western Assemblies Home
Caregiver
07.2012 - 01.2024
Job overview
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted patients with self-administered medications.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
Bravo Burger
Customer Service Cashier
10.2019 - 03.2020
Job overview
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
Farmer Boys
Customer Service Cashier
08.2018 - 09.2019
Job overview
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
Pilgrim Place , Ca
Certified Nursing Assistant
08.2005 - 03.2008
Job overview
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
ITT Technical InstituteSan Dimas, CA
Associate In Science from Health Information Technology
05.2011
Montclair High School Montclair, CA
ROP Program from Certified Nursing Assistant
05.1999
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
Timeline
Customer Service Cashier
Bravo Burger
10.2019 - 03.2020
Customer Service Cashier
Farmer Boys
08.2018 - 09.2019
Caregiver
Western Assemblies Home
07.2012 - 01.2024
Certified Nursing Assistant
Pilgrim Place , Ca
08.2005 - 03.2008
Shift Manager
Pizza Hut
ITT Technical Institute
Associate In Science from Health Information Technology
Montclair High School
ROP Program from Certified Nursing Assistant
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