Angelica Gutierrez
Houston,TX
Summary
Dedicated and adaptable professional with a driven attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
Work History
Personal Shopper
HEB Grocery Store
Cypress, Texas
08.2024 - Current
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Identified needs of customers promptly and efficiently.
Curbside Shopper
Sam’s Club
Sugar Land, Texas
02.2022 - 08.2024
- Satisfied customers with quick, accurate service under tight deadlines.
- Maintained a clean and organized work area throughout the day.
- Followed company policies regarding product returns, exchanges, and refunds.
- Loaded items into carts or bags for customers according to their order requirements.
Seasonal Sales Representative
Coworx Staffing
Houston, TX
09.2021 - 01.2022
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
Server
Ambriza
Cypress, TX
05.2021 - 09.2021
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Restaurant Hostess
Ambriza
Cypress, Texas
05.2020 - 05.2021
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
Education
High School Diploma -
Hastings High School
Houston, TX06-2020
Cosmetology
Image Academy
Houston, TXSkills
- Verbal and Written Communication
- Customer Service
- Order Accuracy
- Decision-Making
- Deadline Driven
- Team player
- Reflective listening
- Beauty tool sanitization
- Hairstyling
Timeline
Personal Shopper
HEB Grocery Store
08.2024 - Current
Curbside Shopper
Sam’s Club
02.2022 - 08.2024
Seasonal Sales Representative
Coworx Staffing
09.2021 - 01.2022
Server
Ambriza
05.2021 - 09.2021
Restaurant Hostess
Ambriza
05.2020 - 05.2021
High School Diploma -
Hastings High School
Cosmetology
Image Academy