Angelica Head
Summary
Background includes customer service, training and working in diverse environments. Adept at multitasking in fast-paced environments to meet customer needs and support team members. Well-versed in all beverage types and specialty preparations.
Overview
5
5
years of professional experience
Work History
Barista Trainer
Biggby Coffee
06.2023 - Current
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Developed customized training programs tailored to individual barista needs and skill levels.
- Increased employee retention by fostering a positive, supportive work atmosphere.
Barista Shift Supervisor
Biggby Coffee
01.2022 - Current
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
Cleaner
A Head Cleaning Co
01.2019 - Current
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
Manual Laborer
Andy Mass Greenhouse
03.2021 - 01.2022
- Completed tasks ahead of schedule through effective time management and prioritization.
- Demonstrated skilled use and maintenance of landscape tools and equipment.
- Improved overall cleanliness of facilities by diligently adhering to established sanitation standards and protocols.
Education
High School Diploma -
A-Academy
Holland, MI08.2021
Skills
- Health codes compliance
- Leadership experience
- Housekeeping
- Kitchen Equipment Operation
- Customer Service
- Surface cleaning
- POS Systems
- Cash Handling
Timeline
Barista Trainer
Biggby Coffee
06.2023 - Current
Barista Shift Supervisor
Biggby Coffee
01.2022 - Current
Manual Laborer
Andy Mass Greenhouse
03.2021 - 01.2022
Cleaner
A Head Cleaning Co
01.2019 - Current
High School Diploma -
A-Academy