Angelica Hernandez
Fort Worth ,TX
Summary
Proven leader in healthcare management, adept at enhancing patient care and clinic efficiency at Boatclub Medical Spa through expert scheduling and EMR system mastery. Skilled in phlebotomy and patient education, I significantly improved patient satisfaction and streamlined operations. Exceptional at team training and customer service, embodying dedication to excellence and regulatory compliance.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Medical Assistant Manager
Boatclub Medical Spa
Fort Worth
11.2005 - Current
- Developed educational materials for patients regarding their treatments and medications, promoting informed decision-making processes in healthcare management.
- Enhanced patient care by streamlining medical assistant tasks and improving daily workflow.
- Ensured accurate billing practices while overseeing medical assistants'' documentation of services rendered during appointments.
- Participated in regular audits to maintain compliance with all regulatory standards within the healthcare field.
- Assisted in the recruitment process of new medical staff members by conducting interviews and evaluating candidates'' qualifications based on job requirements.
- Managed employee schedules efficiently to ensure appropriate staffing levels at all times throughout the day-to-day operations of the clinic or practice setting as needed.
- Reduced patient wait times by implementing efficient scheduling practices for medical assistants.
- Managed Inventory for BHRT therapy and order supplies for medical and spa supplies. ( Injectables, wt.loss medications, hormone pellets)
- Familiar with Flight Physicals in charged of triaging and transmitting to FAA. x 10 years+
- Familiar with Immigration physicals, can triage patients and type up physicals. x 10 years +
- Knowledge of EMR systems.( Nextgen, Practice Fusion, MD ware, Mind and Body, Aesthetic Pro)
- Draw blood for labs and Cosmetic treatments.
- Assists practitioners with exams and procedures as requested. Set up for cosmetic procedure as well as medical procedure such as pelleting.
- Weight loss coach , helped and guided patients during the wt. loss journey either with a specific food plan , medication or injections.
- Assisted patients with before and post care instructions after treatments.
- Knowledgeable in skin care products and treatments.
- Experience in varies weight loss programs, Hormone balancing and peptide treatments. Weight loss coach , helped and guided patients during the wt. loss journey either with a specific food plan , medication or injections.
- Collaborated with physicians to develop effective patient care plans, resulting in improved patient outcomes.
- Boosted patient satisfaction by addressing concerns promptly and providing exceptional customer service.
- Coordinate Events , responsible for having reps, vendors, and food for specific events.
- Coordinated timely referrals to specialists when necessary, ensuring continuity of care for patients with complex conditions.
- Increased clinic efficiency by training and mentoring new medical assistants on proper procedures and protocols.
- Managed inventory, ensuring adequate supplies for smooth clinic operations and cost savings.
- Optimized appointment scheduling processes, effectively
- Reducing wait times while maintaining quality care standards.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Medical Assistant
Lake Worth Minor Emergency Clinic
Lake Worth, TX
02.2004 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Triage patients, able to multi task in a high pace environment.
- Venipuncture.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- I do well in a high-pace environment while staying enthusiastic and organized.
Customer Service Sales Representative
Five Star Ford
North Richland Hills, TX
03.2003 - 03.2004
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns. In charge of all Bilingual incoming calls. Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Informed customers of promotions to increase sales productivity and volume.
Education
Medical Assistant Certificate - Medical
Education America
Dallas, TXHigh School Diploma -
A.H. Christian Academy
Fort Worth, TXSkills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- EMR / EHR
- Immigration physicals, Dot physicals, Immigration physicals
- Procedure set up for cosmetics, hormone pelleting, etc
- Phlebotomy
- Data Entry
- Venipuncture
- Medication Refills
- Immunization Administration
- Insurance Verification
- Medical Records Management
- Sterilization techniques
- Medical office administration
- Billing and coding
- Insurance verification
- Excellent phone skills
Certification
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant Manager
Boatclub Medical Spa
11.2005 - Current
Medical Assistant
Lake Worth Minor Emergency Clinic
02.2004 - Current
Customer Service Sales Representative
Five Star Ford
03.2003 - 03.2004
Medical Assistant Certificate - Medical
Education America
High School Diploma -
A.H. Christian Academy