Melissa Barnes
GREENSBURG,PA
Summary
Dedicated healthcare professional with over 4 years of experience thriving in fast-paced settings. Proficient in organizing charts, preparing patient rooms, and providing valuable support to diagnostic processes through laboratory testing and medication administration. Known for maintaining a positive and upbeat demeanor, coupled with exceptional communication skills.
Overview
9
9
years of professional experience
Work History
Medical Assistant Manager
Pain and Spine Specialists
Greensburg, PA
01.2023 - Current
- Boosted patient satisfaction by addressing concerns promptly and providing exceptional customer service.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Managed inventory, ensuring adequate supplies for smooth clinic operations and cost savings.
- Ensured accurate billing practices while overseeing medical assistants'' documentation of services rendered during appointments.
- Enhanced patient care by streamlining medical assistant tasks and improving daily workflow.
- Collaborated with physicians to develop effective patient care plans, resulting in improved patient outcomes.
- Managed employee schedules efficiently to ensure appropriate staffing levels at all times throughout the day-to-day operations of the clinic or practice setting as needed.
- Assisted in maintaining a safe and clean work environment, adhering to infection control protocols and conducting regular safety audits.
Medical Assistant
Pain and Spine Specialists
Greensburg, PA
01.2021 - 01.2023
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Take all necessary step to assure that all aspects of patient care and government regulations are always followed.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Oriented and trained new staff on proper procedures and policies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Medical Assistant
Excela
08.2020 - 01.2021
- Answer incoming phone calls
- Complete Covid health screenings
- Assist with covering on-call shifts
- Provide vaccines to employees
- Administer flu shots during clinics
- Complete N-95 and P100 fit testing
- Carry out new hire physicals
- Perform hair and urine drug screens
- Plant PPD’s
- Clean and stock patient rooms
- Greet and sign in patients
- Perform check outs and complete the charting process
- Handle all billing aspects for Employee Health
administative intern
Excela
12.2018 - 08.2020
- Assist with new hire physicals
- Process employee charts and scan paperwork
- Handle billing for Excela Employee Health
- Hair drug test certified
- Assist in all general office duties
Senior Stylist
Wild HAir
01.2016 - 01.2020
- Offered professional cuts, color services and extensions to salon customers.
- Strengthened client loyalty by providing exceptional follow-up care and addressing any post-appointment concerns or questions.
- Contributed to maintaining a clean work environment by following sanitation guidelines diligently as per regulatory standards.
- Collaborated with a diverse clientele, accommodating unique needs and ensuring exceptional customer service experiences.
- Improved client retention rates through consistent delivery of high-quality services tailored to individual needs.
Education
Medical Assistant -
Westmoreland County Community College
08.2020
Medical Healthcare Management -
Westmoreland County Community College
01.2019
Skills
- Customer service
- Organizational skills
- Telephone communication
- Positive attitude
- Goal oriented
- Team player
- Compassionate
- HIPAA Compliance
- EMR / EHR
- Clinical Documentation
- Patient-focused care
- Compassionate caregiver
References
Available upon request
Activities
I enjoy any activity in which I can utilize my creative abilities, organizational skills, and to perform a job that I am compassionate about. I also gain great joy from my children in all their sports and accomplishments.
Timeline
Medical Assistant Manager
Pain and Spine Specialists
01.2023 - Current
Medical Assistant
Pain and Spine Specialists
01.2021 - 01.2023
Medical Assistant
Excela
08.2020 - 01.2021
administative intern
Excela
12.2018 - 08.2020
Senior Stylist
Wild HAir
01.2016 - 01.2020
Medical Assistant -
Westmoreland County Community College
Medical Healthcare Management -
Westmoreland County Community College