Angelica Jimenez
Ventura,CA
Summary
Dynamic leader with proven expertise in team leadership and customer service, honed at Wingstop and other notable establishments. Excelled in enhancing customer satisfaction and streamlining operations, showcasing adeptness in POS system operation and effective problem-solving. Demonstrates a unique blend of staff supervision and a positive attitude, driving significant improvements in team performance and service delivery.
Overview
19
19
years of professional experience
Work History
Shift Leader
Wingstop
11.2014 - 01.2022
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Completed cash and credit card transactions accurately using POS software.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
Shift Leader
Jack in the Box
03.2006 - 10.2009
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Completed cash and credit card transactions accurately using POS software.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Packer
LA Food Bank
01.2013 - 11.2014
- Proved successful working within tight deadlines and a fast-paced environment.
- Assisted supervisors with special projects as needed, showcasing versatility and commitment to overall team success.
- Assembled boxes, cartons and containers to package items.
- Counted items to verify accuracy of orders.
- Placed items into bags, boxes or other containers.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Ensured timely completion of orders through effective time management and multitasking skills.
Sales Associate
Forever 21
10.2005 - 01.2006
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Shift Leader
Jack in the Box
07.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Completed cash and credit card transactions accurately using POS software.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Venice High School
Los Angeles, CA06.2006
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Team motivation
- Team collaboration and leadership
- Staff supervision
- POS system operation
- Complaint resolution
- Sales and upselling
- Shift leadership
- Multitasking
- Time management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Leader
Jack in the Box
07.2023 - Current
Shift Leader
Wingstop
11.2014 - 01.2022
Packer
LA Food Bank
01.2013 - 11.2014
Shift Leader
Jack in the Box
03.2006 - 10.2009
Sales Associate
Forever 21
10.2005 - 01.2006
Venice High School