Angelica Jones
Stone Mountain,GA
Overview
6
6
years of professional experience
Work History
Sales Representative Team Leader
Laurel Lane Jewelry
02.2023 - Current
- Fostered vital customer relationships to generate $6,000 in sales.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Met with customers and prospects to design and create jewelry to specifications.
- Greeted customers and offered assistance with selecting merchandise, finding accessories, and completing purchases.
- Performed effectively in the self-directed work environment, managing day-to-day operations and decisions.
Sales Representative Team Lead
Good Garments
11.2022 - Current
- Trained, coached, and mentored new sales associates for maximum performance.
- Participated in store meetings and product training sessions to understand and sell items.
- Handled cash register operations and customer transactions to process payments.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Associate Manager
Barnes And Noble Cafe
11.2020 - 02.2023
- Set and enforced performance and service standards to keep a consistent, high-quality environment devoted to customer satisfaction.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Oversaw training and onboarding process for all newly hired employees within the Cafe.
- Mentored and supported 5 department employees to create a strong workplace culture.
- Contributed to team objectives in fast- pace environment.
Sales Representative Team Lead
Emblazoned Lifestyle
09.2021 - 05.2022
- Assisted in the development of monthly sales goals and drove business objectives.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Had extensive knowledge of the company's product, mission, and sales strategy.
Volunteer
Lilburn Cooperative Ministry
05.2017 - 08.2020
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging and smooth-running storefront to help customers pick their items
Education
Bachelor of Science - Information Technology: Cybersecurity
Georgia Gwinnett College
Lawrenceville, GA05.2025
Skills
- Negotiation Tactics
- Service Delivery
- Brand Visibility
- Continuous Improvement Strategies
- Providing Feedback
- Presenting Information
- Customer Experience Management
- Critical Thinking
Timeline
Sales Representative Team Leader
Laurel Lane Jewelry
02.2023 - Current
Sales Representative Team Lead
Good Garments
11.2022 - Current
Sales Representative Team Lead
Emblazoned Lifestyle
09.2021 - 05.2022
Associate Manager
Barnes And Noble Cafe
11.2020 - 02.2023
Volunteer
Lilburn Cooperative Ministry
05.2017 - 08.2020
Bachelor of Science - Information Technology: Cybersecurity
Georgia Gwinnett College