Megan Schorman
Chicago,IL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
4
4
years of professional experience
Work History
Sales Representative Team Leader
Aptive Environmental
Orlando, FL
01.2023 - Current
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Actively participated in industry conferences as both an attendee and speaker to further develop professional network connections.
- Negotiated favorable contracts with vendors to secure competitive pricing for products while maintaining profitability.
- Maintained a strong understanding of competitor offerings, enabling the team to better position our products and services in the market.
Sales Associate
Alice & Wonder
Chicago, IL
08.2022 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Lifeguard
Unique Pool Management
Ballwin, MO
06.2020 - 09.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
- Educated patrons on safety protocols and enforced safety rules.
Education
BBA - Digital Communications And Media
DePaul University
Chicago, IL06.2025
Skills
- Negotiation expertise
- Data-driven decision-making
- Team Management
- Staff Training
- Sales closing
- Customer Relations
- Cold-calling
- Negotiation Tactics
- Customer Retention
- Relationship Building
- Graphic Design
- Logo design
- Adobe Creative Suite
- Typography Design
- Web Design
Timeline
Sales Representative Team Leader
Aptive Environmental
01.2023 - Current
Sales Associate
Alice & Wonder
08.2022 - 02.2023
Lifeguard
Unique Pool Management
06.2020 - 09.2021
BBA - Digital Communications And Media
DePaul University