Angelica Jones
Canton,GA
Summary
Results-driven management professional with experience in leading branch operations and maximizing efficiency. Known for fostering collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in leadership and client relations.
Overview
25
25
years of professional experience
Work History
Relationship Banker II
Regions Bank
09.2008 - Current
- Responsibilities are but not limited to meeting and exceeding branch goals by identifying customer needs and providing the appropriate products and services
- Played key role in developing mentorship program for new Relationship Bankers, improving team performance.
- Also referring customers to other lines of business when additional financial needs are recognized
- Resolving customer issues either through direct action or referral to alternative branch or bank resources
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Developed team members through mentorship and training to enhance skillsets.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Accounting Representative 1
AIG
01.2006 - 09.2008
- Responsibilities were but not limited to customer service, which includes answering the phones and assisting agents with making payments on insured’s policies
- I review partial pay letters, reinstate policies if eligible, process credits and adjustments to agent’s accounts, NSF’s, collections, billing and data entry
- I also helped in underwriting when they need assistance
Department Manager
Wal-Mart
01.2000 - 01.2006
- Responsibilities were but not limited to customer assistance, answering the telephone, scheduling staff, assist in discipline with store manager, correct inventory counts, and merchandising product
Education
Diploma -
Sequoyah High School
01.2002
Skills
- Relationship building and management
- Customer Service-oriented
- Sales expertise
- Financial advising
- Loan origination
- Multitasking Abilities
- Organizational skills
- Excellent communication
- Teamwork and collaboration
- Decision-making
- Teamwork
- Reliability
Accomplishments
- Active in DECA throughout High School.
- Youth Volunteer at Northside-Hospital Cherokee former R.T. Jones Memorial in 1998.
- Branch Service Leader Institute
- B3
Timeline
Relationship Banker II
Regions Bank
09.2008 - Current
Accounting Representative 1
AIG
01.2006 - 09.2008
Department Manager
Wal-Mart
01.2000 - 01.2006
Diploma -
Sequoyah High School