Angelica Kelly
Walgreens
Egg Harbor Township
5
years of professional experience
Results-driven managerial professional with track record of optimizing operational efficiency and leading teams to success. Recognized for fostering collaborative environment and delivering consistent results. Adept at navigating dynamic business challenges through strong problem-solving and communication skills.
Work History
Assistant General Manager
2 Years 3 Months- Implemented cost-saving initiatives that improved profit margins without sacrificing quality.
- Analyzed sales data to identify trends and drive strategic decision-making.
- Developed training programs for staff to improve performance and service quality.
- Oversaw daily operations to enhance customer service and operational efficiency.
- Mentored junior managers, fostering professional development and leadership skills within the team.
- Managed inventory levels to ensure product availability while minimizing waste and loss.
- Established performance metrics to evaluate staff effectiveness and operational success.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Managed team schedule with an eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Managed budget implementations, employee reviews, training, and schedules.
- Trained new staff members, equipping them with skills needed for success in their roles.
- Boosted team morale and productivity by implementing recognition programs.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Store Manager Unassigned
3 Years 2 Months- Managed a team of 15-30 employees, including several members of leadership, and trained them in a variety of merchandising and organizational functions
- Maintained healthy staff morale by creating a fun, educational environment with a high level of employee engagement
- Fostered healthy staff morale by creating engaging and educational work environment
- Maintained a clean, well-stocked store as well as a clean, neat and organized stockroom to run efficient operations
- Analyzed monthly P&L statements to assess financial performance.
- Provided exceptional customer service by addressing client needs effectively.
Store Leader/Manager
1 Year 9 Months- Managed all aspects of the store, including customer service, ordering, stocking, cash management, scheduling, and maintaining a clean, safe environment for customers and associates inside the store and on the fuel court.
- Oversaw operations of multiple units to ensure consistent performance and customer satisfaction.
- Trained, managed, and developed staff, enhancing overall performance and service quality
- Multi-unit leadership
- Ensured safe operation of food prep equipment, adhering to safety procedures to minimize complications
- Enforced proper sanitation practices to prevent spoiling or contamination of foods
Education
General
General Studies
Skills
Food safety and sanitation
Operations management
Food safety management
Staff scheduling
Training & Development
Staff management
Leadership
Training and development
Customer retention
Conflict Resolution
Staff development
Bilingual
Timeline
Assistant General Manager
Wawa
05.2024 - CurrentRead More
Store Manager Unassigned
Walgreens
06.2023 - CurrentRead More
Store Leader/Manager
Royal Farms
07.2021 - 04.2023Read More
Atlantic Cape Community College
General Studies
Read More
Absegami High School
General
Read More