Angelica Leon
Seagoville,TX
Summary
Seasoned Administrative Assistant Senior II with a proven track record at UT Southwestern Medical Center, showcasing exceptional Microsoft Office proficiency and outstanding workflow management. Expert in enhancing inter-departmental communications and significantly increasing revenue through meticulous logistical support. Renowned for a professional demeanor and the ability to lead teams towards surpassing project objectives efficiently.
Overview
11
11
years of professional experience
Work History
Administrative Assistant Senior II
Ut Southwestern Medical Center
Dallas, Texas
08.2023 - Current
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Handled confidential documents in an organized fashion according to established protocol.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Processed invoices for payment using accounting software applications.
- Facilitated communication between different departments within the organization.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Retail Sales Consultant
AT&T PRIME COMMUNICATIONS
Dallas, USA
01.2016 - Current
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Answered store and merchandise questions and led customers to wanted items.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Assessed conflicts and identified solutions for clients promptly.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Upsold add-on items such as warranties or extended service plans when appropriate.
- Greeted and assisted customers with product selection, offering personalized shopping advice.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Handled returns and exchanges according to company policies.
Receptionist/ Technician Dispatcher
DiagnosEc Image Plus (PDS)
Mesquite, USA
05.2015 - 07.2016
- Updated and recorded customer or client information to maintain accounts.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Scheduled and confirmed appointments.
- Coordinated travel arrangements and accommodations for staff and visiting guests.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Scheduled appointments for clients, customers, and other visitors.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Provided administrative support to various departments, assisting with document preparation and data entry.
Retail Sales Associate
T-Mobile GP MOBILE
Mesquite, USA
02.2014 - 02.2016
- Assisted customers with cellular services
- Maintained and exceeded required monthly goal
- Promoted special offers and discounts to encourage additional purchases.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Helped customers by answering questions and locating merchandise.
- Assisted in the preparation and execution of physical inventory counts.
- Provided product information and answered customer questions.
- Organized displays to attract customers and promote sales.
Education
Richland Community College
High school or equivalent -
Seagoville High School
Skills
- Team training and supervision
- Telecommunication skills
- Strong computer skills
- Excellent workflow management
- Proven team leader
- Positive and cheerful
- Planning and coordination
- Office administration
- Deadline oriented
- PeopleSoft HRMS
- Administrative operations
- Professional demeanor
- Microsoft Office
- Critical thinker
- Scheduling
- Dispatching
Timeline
Administrative Assistant Senior II
Ut Southwestern Medical Center
08.2023 - Current
Retail Sales Consultant
AT&T PRIME COMMUNICATIONS
01.2016 - Current
Receptionist/ Technician Dispatcher
DiagnosEc Image Plus (PDS)
05.2015 - 07.2016
Retail Sales Associate
T-Mobile GP MOBILE
02.2014 - 02.2016
Richland Community College
High school or equivalent -
Seagoville High School