Angelica Lipscomb
Dickson,TN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Owner
ARC Maids
08.2020 - 12.2021
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Created and monitored promotional approaches to increase sales and profit levels.
- Optimized team hiring, training and performance.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Customer Service Specialist
Ibex Global
02.2016 - 11.2019
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Described product highlights and benefits to help guide purchasing decisions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Recorded product or service failure complaints and notified appropriate departments.
Education
Bachelor of Science - IO Psychology And Social Work
University of Phoenix
Phoenix, AZ01.2025
Skills
- Customer Relations
- Client Service
- Team Oversight
- Hiring and Staffing
- Verbal and Written Communication
- Strategic Project Planning
- Training and Development
- Staff Hiring
- Mission and Vision
- Analytical and Critical Thinker
- Approachable and Outgoing
- Adaptable and Flexible
- Employee Motivation and Performance
Timeline
Owner
ARC Maids
08.2020 - 12.2021
Customer Service Specialist
Ibex Global
02.2016 - 11.2019
Bachelor of Science - IO Psychology And Social Work
University of Phoenix
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